Morrisons Click & Collect

We offer Click & Collect at over 470 convenient locations across the UK. Here's how to find yours:

• Click the 'Click & Collect' tab to see all locations.
• Search by town or postcode to find your nearest store.

You can pick up your order 7 days a week, including same-day options for selected locations (subject to availability). We also offer a number of free collection slots for even greater savings.

To collect your order, please bring:

• ’Your Morrisons Click & Collect Order: Collection Details’ email or text message. This contains a link that you will need to use to confirm your arrival.
• Photo ID, if your order includes alcohol or age-restricted items.
• Please bring your own bags, as your shopping comes without carrier bags (except for certain products to maintain safety and quality).

If someone else is collecting your order, please ensure they have the confirmation email or text message and photo ID for age-restricted items.

You will receive a 'Your Morrisons Click & Collect Order: Collection Details' email and text message (if your mobile number is linked to your Morrisons.com account) on the day of your collection. This notification will remind you to collect your groceries within your chosen collection slot.

• A reminder of your slot time.
• A link that you can use to let Morrisons know you've arrived at the collection point.

• Make sure to keep this email or text message handy, as you'll need the link to inform Morrisons of your arrival.
• Only arrive during your chosen collection slot. We might not be able to fulfil your order if you arrive earlier or later.

You can edit or cancel your order up until the cut off time stated in the Order Confirmation email. This can also be seen in your account on the app and on the website.

To edit, simply log into your morrisons.com account and click on My Orders and edit order.

If you need to cancel your order please contact our Customer Services on 0345 611 6111. If you cancel your order after the cut off time, you may still be charged for perishable items contained in your order.

Please note: Christmas cut-off times may vary.

On the day of your collection, you should receive a 'Your Morrisons Click & Collect Order: Collection Details' email confirmation. If your mobile number is linked to your Morrisons.com account, you'll also get a text message when your order is ready to collect within your slot.

If you do not receive either of these notifications, please arrive at the store within your allocated collection slot, and go the Customer Services desk, where you can tell the colleague you are ready to collect.

If you have lost your confirmation email or text message, please arrive at the store within your allocated collection slot, and go the Customer Services desk, where you can tell the colleague you are ready to collect.

The collection point is located in the store's car park unless specified otherwise in your email.

When you arrive at the store's car park, head towards the Click & Collect signage.

You'll find designated parking bays at the Click & Collect area, or you can park nearby if they are all occupied.

You should have received a 'Your Morrisons Click & Collect Order: Collection Details' confirmation email and text message reminding you to collect in your chosen time slot.

Please only arrive within your chosen collection slot, as we may not be able to fulfil your order earlier than this time.

If you have not received a notification to say that your order is ready, please wait until your allocated collection slot before collecting your order.

All our collection slots are at least 1 hour long for your convenience and you can collect at any time within your slot.

If you are late for your collection slot please call Morrisons Customer Services on 0345 611 6111 who will then contact the store on your behalf. You may get a call from the store to check your time of arrival.

Once you arrive, click the link in your 'Your Morrisons Click & Collect Order: Collection Details' confirmation email or text message to let us know you've arrived.

You may be required to wait whilst colleagues fulfil orders for customers who have arrived within their collection slot.

If you can't collect your Morrisons order on the chosen day, here are your options:

• You can edit your order: This allows you to make changes like adding or removing items, or choosing a different collection time (if available).
• You can cancel your order entirely.

• Unfortunately, you can't edit or cancel your order online at this point.
• Call Morrisons Customer Services on 0345 611 6111 to speak to a member of our team who can help.

Your cut off time is stated in the Order Confirmation email. This can also be seen in your account on the app and on the website.

Alternatively, you can browse our help topics at morrisons.com/help.

Please note: Christmas cut-off times may vary, so it's always best to double check the website or call customer service for specifics during the festive season.

Please have your own bags ready, as your shopping comes without carrier bags (except for certain products to maintain safety and quality).

We are happy to help you load your items in the car.

If you have ordered a product that we’re unable to fulfil, we’ll try to offer you a suitable alternative in its place.

Any substitutions will be made clear on your order confirmation email before collection.

If you’re not happy with a substitution, please let our Click & Collect colleague know before you are handed your shopping and the item(s) and you will not be charged.

If you have already left the store, please contact our Customer Services team on 0345 611 6111 where a member of our team will be happy to help.

Alternatively, you can browse our help topics at morrisons.com/help.

It's up to you – you can pack your shopping into your car, or our friendly Click & Collect colleagues are happy to help if you require assistance.

We always aim to get your collection to you as soon as possible.

Make sure you have clicked the 'I am here' link on your 'Your Morrisons Click & Collect Order: Collection Details' email, which lets our colleagues know you have arrived.

If you require assistance please go to the Customer Service desk in-store where a colleague will be able to help you.

For any other queries please contact our Customer Services on 0345 611 6111.