Orders

What can I do if one of my ingredients isn't the best quality or is missing?

We’re sorry your box hasn’t arrived as expected, please contact our Customer Service team here to discuss.

Updated on: 17 December 2020

Did we answer your question?

Use our contact form if you need further assistance

My order arrived damaged, what do I do?

We’re sorry your box has arrived damaged, please contact our Customer Service team here who will be happy to help.

Updated on: 17 December 2020

Did we answer your question?

Use our contact form if you need further assistance

Why isn't my voucher code working?

Please contact our Customer Services team here for any help you need when placing an order.

Updated on: 17 December 2020

Did we answer your question?

Use our contact form if you need further assistance

How do I know if my order has been placed?

If your order has been successful you will receive a confirmation via email. Payment will be taken for your order as soon as you confirm at the end of the checkout journey. You will also be able to see your upcoming order or subscription in the My Account page. 

If the money has not come out of your account and you do not have an order confirmation, then unfortunately this means your order has not been successful. We apologise for the inconvenience this may have caused. Please contact Customer Services here if you need any further help.

Updated on: 17 December 2020

Did we answer your question?

Use our contact form if you need further assistance