How to Order

How do I choose my collection time and store?

Choose a Morrisons location, date and time for your collection. You can do this before you start and change your store during your shop to check product availability in different locations.

Updated on: 11 October 2022

Is there a minimum order value?

There is no minimum order value to use our Food to Order service apart from during Christmas where the minimum order value is £20

Updated on: 10 October 2022

What is the deposit value?

Yes, the deposit value is £20 and this amount will be removed from your final bill when you collect your order.

Updated on: 10 October 2022

Why can I only pay a £20 deposit?

You can currently only pay £20 towards your Food to order for the deposit, this helps when emergencies happen at short notice, then if you cancel the order you're not waiting up to 5 - 7 days for a large refund to go into your account. You only have to wait for £20 of it to be refunded.

However, if your order value is below £20 you will pay a deposit of the value of your order ( this excludes Christmas where the minimum order value is £20 )

We also only accept a £20 deposit when paying online due to the nature of the products we sell. Sometimes our products will be a slightly different price when you come to collect them as they're priced per unit weight. This just makes sure there are no surprises when picking up your order.

Should you be unable to cancel your order within the given notice period, the deposit can be kept due to the costs associated with the distribution of the products to the store already being actioned. We keep the deposit as minimal as possible should we need to retain this when the notice period isn't given. Not to worry though as long as you cancel within the notice period outlined in your confirmation email the deposit is refunded within 5 to 7 days later.

Updated on: 11 October 2022

How do I collect my order?

Simply pop into the store on the date & time agreed, this will be advised on your confirmation email. Our dedicated staff will collect your order and bring this to the till point so you can pay for the remainder of your order and be provided with a receipt.

Updated on: 10 October 2022

Why can I not select a date over 2 months away?

We try to keep our Food To Order range as fresh and as current as possible, this can change depending on the season or customer demand so we're always providing products our customers want at that time.

Due to this, we wont show dates more than 2 months in the future. This is just so you know what stock is available at the time of your order, we can give you more choice, and you will receive all the yummy food you're expecting when coming into store.

Updated on: 10 October 2022