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I want to cancel my delivery pass

If you'd like to cancel your Delivery Pass you can let us know by completing the enquiry forms below.

Updated on: 24 August 2022

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I have been charged for delivery and I have a delivery pass?

Our Delivery passes are either midweek passes or anytime passes.

A midweek pass will provide access to free delivery from Tuesday - Thursday, and an anytime pass will provide access to free delivery throughout the whole week.

Please check the delivery slot are trying to book matches the type of pass you have purchased.

If your order falls within the terms of your delivery pass, and you have still been charged, please complete the enquiry form below

Updated on: 24 August 2022

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I would like to know about delivery charges and passes

Delivery charges may vary depending on your delivery address, the day and time of your chosen slot, and the value of your order. All delivery charges will be shown to you before you place your order. Information about our delivery passes is available on the website, Just Log into your account and click on "Delivery Pass" in the banner at the top of the page.

Updated on: 24 August 2022

How do I renew my Delivery Pass membership?

Your Delivery Pass membership will renew automatically at the end of your chosen plan. Don't worry though, we'll let you know when the date is coming up before we take the payment.

Updated on: 24 August 2022

What is Delivery Pass?

Delivery Pass is a one-fee payment plan for all your Morrisons groceries deliveries. It lets you order as often as you want without any additional charges over the course of 1, 6 or 12 months. There are two types of plans:

Anytime - Up to one delivery a day, every day of the week.
Midweek - Up to one delivery a day, Tuesday, Wednesday and Thursday.

Besides saving a bundle on delivery charges, you'll also get first dibs on our Christmas delivery slots, where you'll be able to book your delivery before anyone else! (You'll be able to book 2 deliveries between 20th - 24th December, one of which can be on the 23rd or 24th)

Note
Delivery pass holders can see up to to 21 days of slots available, however please note if you have just purchased a delivery pass it can take up to 48 hours for this availability to show in your account.

Updated on: 24 August 2022

Can I change or upgrade my Delivery Pass membership?

Of course - all our Delivery Pass options are detailed on the website. You can choose between monthly, 6-month, or annual over 3 days (Tues - Thurs) or 7 days.

If you would like to amend your current Delivery Pass to another offer, please fill in the form below.

Updated on: 24 August 2022

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Click yes to contact us

How do I view Christmas delivery slots?

Once our Christmas delivery slots and Click & Collect slots are available to book, you'll be able to find these by using the 'Book a delivery' button as normal. You can click on the Calendar icon or use the Next Day button to scroll through to December and view available dates. (Subject to availability).

Updated on: 24 August 2022

How do I book a delivery slot when placing my order?

We actually recommend that you book your slot before placing your order – it helps to avoid disappointment. To do this, once you have logged in, click on "Book a Delivery" at the top of the page, and select the slot which suits you best.

Remember though, a reserved delivery slot expires after 60 minutes if you haven't checked out. If your chosen delivery slot expires, you will need to reserve the slot again, or possibly book a new one.

Updated on: 24 August 2022

How do I add a Payment card to my account?

There are two ways to add a card to your account:

Go to your Account Settings and select the 'Stored payment details' box. Click on the 'Add new card' button and enter your card details.

You can also add a new card at Step 5 of the checkout. Simply click on the 'Add a credit or debit card' link and enter your card details in the box provided. Then, when you move on to Step 6, you can store the details for future use.

Updated on: 24 August 2022

My payment card isn't working

We take payment for an order when the groceries are delivered, not when you complete your payment at the checkout. So, if your card is due to expire before we plan to take a payment, it may not be accepted on our website.

Unfortunately, we can't verify your new card either, as it can't be activated until your current card expires. If you think it may be something else, you'll need to contact your bank to make sure there are no problems with your credit/debit card. They will carry out the verification process on our behalf.

Note

Due to recent legislation changes to support the Payment Services Directive (PSD2), you may experience issues completing your order when using our app. If you are affected, please follow the guidance outlined in this document before completing an enquiry form.

Updated on: 24 August 2022

I'm not receiving order confirmation emails

Check your spam and Junk folder, and unsure your security settings allow you to receive emails from us. Add our email address to your address book.

Updated on: 24 August 2022

I want to update my details

All your personal details are held in your account settings. To edit your existing details, just login and click on the 'Account settings' tab towards the top of the page. Then select the category you want to add to or amend, completing the relevant fields on each page.

Updated on: 24 August 2022

I'm having problems with my password?

Go to the homepage and click the 'login' link at the top of the page. You'll be taken to a separate login page where you need to select the 'Forgotten your password?' link. You'll then be able to request a password reset link to be sent via email.

 

 

 

Updated on: 24 August 2022

How can I get a copy of my receipt?

If you'd like to print a receipt from your order or previous order, just click on the 'Orders' tab and find the order you're looking for. You will be able to download a PDF copy of your receipt from here

Updated on: 24 August 2022

How do I add a new address to my account?

Go to your account settings and select the 'Delivery address book' box. Then click on the 'Add an address' button, entering your details as the boxes appear.

Updated on: 24 August 2022