My Orders

I would like to know if you deliver to me

To see if we deliver to your area, enter your postcode in the link below:

Click here to check your postcode

Updated on: 24 August 2022

I would like to update or change my delivery slot

When you're logged in, click on the 'My Account' tab, then the 'Orders' link - your current orders will be displayed. Find the order you want to change - when your order details appear, select the 'Change delivery' link. You will then be able to choose your preferred delivery time and confirm it up until your order cut-off time

Updated on: 24 August 2022

Can I have my order delivered to a different address?

Yes, as long as you add the address to your account before placing the order. If you'd like to add a new delivery address to your account, simply click on the 'Account Settings' tab and go through to your 'Delivery address book'

Updated on: 24 August 2022

What is the minimum order value?

The minimum order value can vary. This will be shown on the website.

Updated on: 24 August 2022

How late can I make amendments to an order

Every order has a cut-off time, but it can vary depending on when you placed your order and what delivery slot you booked. Please check your confirmation email to find your order's cut-off time. You can amend your order up to this time.

Updated on: 24 August 2022

I wish to cancel an order

Sign in to your account and click on the 'Orders' tab. Then simply find the order you wish to cancel and click 'Cancel order'.
Always make sure you edit or cancel an order before its cut-off time. If you need to cancel an order after the cut-off time, you'll need to contact our Customer Service team using our 'Contact Us' form, and you may still be charged for perishable items contained in your order

Updated on: 24 August 2022

Do you still require help to answer your question?

Click yes to contact us

I have received an email saying that you have cancelled my order as you are unable to authorise payment

We will pre-authorise payment for your order before it is fulfilled and this will show on your account as a pending payment. This may be different to the final amount we actually charge you. The pre-authorisation should clear when your delivery is made and is removed by your payment card provider. You should contact your card provider if your order has been cancelled as a result of pre-authorisation

Note


Due to recent legislation changes to support Payment Services Directive (PSD2), you may experience issues completing your order when using our app. If you are affected, please follow the guidance outlined in this document before completing an enquiry form.

Updated on: 24 August 2022

Why have a I seen a charge to my payment card before delivery, and it's different to the order checkout value?

We will pre-authorise payment for your order before it is fulfilled and this will show on your account as a pending payment. This pre authorised amount will reflect your “checkout amount” plus delivery charge and an allowance for substituted items, and may be different to the final amount we actually charge you.

The pre authorisation should remove as soon as your delivery is made and is removed by your own bank. Some banks can take up to 5 days to remove pre authorisation.

Note

Due to recent legislation change to support Payment Services Directive (PSD2), you may experience issues when your card is processed. If this happens please retry. In some cases you may have use an alternative card.

Updated on: 24 August 2022

I have received an email saying that you have cancelled my order as you are unable to fulfil my order

Occasionally incidents happen where we are unable to fulfill your order, and we will notify you of this by email or text. You can rebook your order by using the order again function on our website.

Updated on: 24 August 2022

My delivery arrived too early or too late

Please check your actual delivery time against your agreed slot on your last order confirmation email, and ensure the delivery occurred outside of the agreed slot (delivery slots are generally 1 - 2 hours segments)

If your delivery was out of slot and you would like to raise this with us, please complete the form below

Updated on: 24 August 2022

Do you still require help to answer your question?

Click yes to contact us

What happens if I miss a delivery?

If you're not at home when your delivery arrives, your driver will try to reach you by phone. If we can't get hold of you, your order may be cancelled.

Note

If you do miss a delivery, we can't guarantee that the driver will be able to return with your order on the same day. You may still be charged for the perishable items in your order, if it is cancelled as a result of missing the delivery.

Updated on: 24 August 2022

What time will my groceries order arrive?

Your scheduled delivery slot is outlined in your order confirmation email sent to your registered email address. In the event your order will be delayed, we will endeavour to contact you and let you know. We are unable to provide you with an exact delivery time within your selected delivery slot

Updated on: 24 August 2022

What happens with 'Age Restricted' products on my delivery?

If you have age-restricted products in your order, we will need to verify your age in line with our challenge 25 policy. You may be asked to provide your ID before we deliver your shopping so please have this ready. If we are not able to verify the age of the person we are delivering to, we will remove any age-restricted products from the order before we deliver (these items will of course be removed from your final charge).

Updated on: 24 August 2022

I have a product that has been recalled or I would like to check if its been recalled

Unfortunately, there may be situations where products need to be recalled. We have an article available here that provides more information on any current recalls.

View Morrisons product recalls

Updated on: 24 August 2022

I would like to make an amendment to my delivery or Click and Collect order

Making changes to an order is easy. Just follow the simple steps below:

1. Sign in to your account and click on "My Account", then the 'Orders' option.
2. Find the order you wish to amend.
3. Click 'Edit', and the order will appear in your trolley.

You MUST complete the checkout again to finalise any changes you've made. If you don't, your changes won't be saved.

Updated on: 24 August 2022