Its Good to Grow - Schools

How do we sign up?

You need to register your interest on www.itsgoodtogrow.co.uk. Once you have done this, we will be in touch via telephone to sign you up to the scheme. At this point we will need to assign an admin for the scheme, this person will be responsible for your schools It’s Good to Grow log in information, access to the dashboard and be able to redeem the Grow Tokens.

Updated on: 27 August 2021

We are having problems logging into our account.

Not a problem, please just use the ‘contact us’ button on your dashboard and we’ll get this updated.

Updated on: 27 August 2021

We need to change our admin user for our dashboard.

Not a problem, please just use the ‘contact us’ button on your dashboard and we’ll get this updated.

Updated on: 27 August 2021

How do we get people to collect Grow Tokens for our school?

We’ve put some posters and templates on the ‘resources’ section of your dashboard. You can use these to talk to parents and guardians about the scheme and get them involved.

Updated on: 27 August 2021

What can we purchase with our Grow Tokens?

You can view a list of the products available within the ‘products’ section of your dashboard. Here you can see the Grow Token equivalent required for each item to help you with your token target.

Updated on: 27 August 2021

How do we redeem our Grow Tokens?

You won’t be able to redeem your Grow Tokens until 1st November once the collection period is over and customers have been prompted to donate their remaining Grow Tokens. From 1st November your dashboard will be updated to display a shopping cart for you to add products to. Please be aware you can only make one order so make sure you spend all your Grow Tokens. Any Grow Tokens which are left over will not be able to be spent and will be lost.

Updated on: 27 August 2021

When will my order be received?

We’ll update you on your dashboard with an expected delivery date once you’ve placed your order. All deliveries will be fulfilled by the end of March 2022 in time for the growing season.

Updated on: 27 August 2021

Our school has placed an order but has Grow Tokens left over, how can I use these?

Unfortunately, you’re only able to place one order. Please make sure you spend all your Grow Tokens on your order.

Updated on: 27 August 2021

It is past the due date for my order and it has still not been received.

Please visit the It's good to grow website at www.itsgoodtogrow.co.uk and complete the Contact us form. This goes to our supporting agency who will be better placed to advise.

Updated on: 27 August 2021

My order has not been received

Please visit the It's good to grow website at www.itsgoodtogrow.co.uk and complete the Contact us form. This goes to our supporting agency supporting who will be better placed to advise.

Updated on: 27 August 2021

We have received the delivery of our products but have not received everything that we ordered.

Please visit the It's good to grow website at www.itsgoodtogrow.co.uk and complete the Contact us form. This goes to our supporting agency supporting who will be better placed to advise.

Updated on: 27 August 2021

We have received confirmation of the expected delivery date but are unhappy with the length of time before they will be received.

Please visit the It's good to grow website at www.itsgoodtogrow.co.uk and complete the Contact us form. This goes to our supporting agency who will be better placed to advise.

Updated on: 27 August 2021

My order / part of my order is damaged - how can I get replacements?

Please visit the It's good to grow website at www.itsgoodtogrow.co.uk and complete the Contact us form. This goes to our supporting agency who will be better placed to advise.

Updated on: 27 August 2021

We have received the products we ordered but are unhappy with them.

Please visit the It's good to grow website at www.itsgoodtogrow.co.uk and complete the Contact us form. This goes to our supporting agency who will be better placed to advise.

Updated on: 27 August 2021

Products received have resulted in injury

Please visit the It's good to grow website at www.itsgoodtogrow.co.uk and complete the Contact us form. This goes to our supporting agency who will be better placed to advise.

Updated on: 27 August 2021

We have received incorrect goods within our order

Please visit the It's good to grow website at www.itsgoodtogrow.co.uk and complete the Contact us form. This goes to our supporting agency who will be better placed to advise.

Updated on: 27 August 2021