Orders

Will I be tied into a subscription?

You can purchase a Food Box as either a one off single order, or some of our boxes are available on a subscription package basis. If you choose to place an order for a subscription package, you will receive a regular Food Box delivery in accordance with the package you have selected at the checkout - either weekly, fortnightly, or monthly until either you or we cancel the subscription.

Updated on: 24 September 2020

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How do I know if my order has been placed?

If your order has been successful you will receive a confirmation via email.

Payment will be taken for your order as soon as you confirm at the end of the checkout journey.

If the money has not come out of your account and you do not have an order confirmation, then unfortunately this means your order has not been successful. We apologise for the inconvenience this may have caused. 

Updated on: 12 December 2020

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Can I cancel my order?

If you have purchased a Food Box as a one off order, then you may cancel your order by contacting Morrisons Customer Services here 


You must contact us to cancel your order by 10pm 3 days before your scheduled delivery day to ensure that your order is cancelled and you are not charged. For example, if your scheduled delivery day is Wednesday you should notify us of your cancellation by 10pm on the Sunday before. 


If you change your mind after this time, your cancellation may not be received in enough time to stop your order being processed.  In such circumstances your delivery will not be cancelled and you will be charged.  


If you have purchased a subscription package and wish to cancel your delivery, you can do so.  See the 'how do I cancel my subscription order' FAQ below. 

Note

If you purchase our food bank donation e-vouchers, the order cannot be cancelled and the voucher not refunded.

Updated on: 24 September 2020

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What do I do if there is an issue with my order?

If there is an issue with your order, please contact us via our 'Contact Us' form. We will not be able to answer any queries over the phone. 

Updated on: 09 April 2020

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Why can I not place an order on the website?

If you are unable to place an order it may be that we are experiencing high demand. We are working hard to increase capacity and availability so please be patient if you are unable to book a slot, you may wish to try again at a later time. Thank you for your support.

Updated on: 19 May 2020

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What do I do if I’m self isolating?

Your delivery driver will not ask you to sign handheld units and instead the drivers will sign it on your behalf. They will record your name and confirm they have delivered your groceries on their device, as proof of delivery.

Updated on: 23 March 2020

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