Amendment to Delivery or Order

Can I have my order delivered to a different address?

Yes, as long as you don't already have an order waiting to be delivered. If you'd like to add a new delivery address to your account, simply click on the 'Account Settings' tab and go through to your 'Delivery address book'.

Updated on: 22 July 2021

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I would like to update/change my delivery slot

When you're logged in, click on the 'My Account' tab, then the 'Orders' link - your current orders will be displayed. Find the order you want to change - when your order details appear, select the 'Change delivery' link. You will then be able to choose your preferred delivery time and confirm it.

Updated on: 22 July 2021

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Use our contact form if you need further assistance

I would like to make an amendment to my delivery/order

Every order has a cut-off time, but it can vary depending on when you placed your order and what delivery slot you booked. Please check your confirmation email to find your order's cut-off time.

To allow us to deal with unprecedented levels of demand, please finalise your order as soon as possible after placing it, and several days in advance of your delivery - no later than 72 hours before it is due to arrive. Due to unprecedented demand, further edits after this point will cause disruptions to our fulfilment service and could cause your order to be cancelled altogether.

Updated on: 22 July 2021

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Use our contact form if you need further assistance

What is the minimum order value?

You need to spend at least £40 before you can check out an order.

Updated on: 22 July 2021

How late can I make amends to an order?

Every order has a cut-off time, but it can vary depending on when you placed your order and what delivery slot you booked. Please check your confirmation email to find your order's cut-off time.

To allow us to deal with unprecedented levels of demand, please finalise your order as soon as possible after placing it, and several days in advance of your delivery - no later than 72 hours before it is due to arrive.

Due to unprecedented demand, further edits after this point will cause disruptions to our fulfilment service and could cause your order to be cancelled altogether.

Updated on: 22 July 2021

How do I change a delivery?

When you're logged in, click on the 'My Account' tab, then the 'Orders' link - your current orders will be displayed. Find the order you want to change - when your order details appear, select the 'Change delivery' link.

You will then be able to choose your preferred delivery time and confirm it.

Updated on: 22 July 2021

How do I make changes to my groceries order?

Making changes to an order is easy. Just follow the simple steps below:
Sign in to your account and click on the 'Orders' tab.
Find the order you wish to amend.
Click 'Edit', and the order will appear in your trolley.

You MUST complete the checkout to finalise any changes you've made. If you don't, your changes won't be saved.

Updated on: 22 July 2021