Bagless Shopping

Why are we removing bags from our deliveries?

Before the coronavirus pandemic we had introduced bagless deliveries to play our part in reducing the amount of plastic we use. We made a decision to reintroduce bags temporarily to ensure we could serve customers at the doorstep as quickly as possible.

Safety continues to be important to us and our delivery drivers will still wear a mask, will not enter your home, and will fully sanitise before and after each delivery.

Note

Please note - bagless shopping is region specific and may not be available to you at this time

Updated on: 17 March 2021

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Can I choose to have my shopping delivered in plastic bags if I so wish?

You will not be able to choose to receive bags.  We have decided to remove plastic bags from all deliveries and Click and Collect orders. However, to keep certain products safe and maintain product quality some items in your delivery such as raw meat and fish will still be bagged.  We will provide additional wrapping for products such as bleach as we understand this is important to you. The majority of items will be bagless. You can also buy reusable bags on our website If you have any concerns please don't hesitate to contact us.

Note

Please note - bagless shopping is region specific and may not be available to you at this time

Updated on: 17 March 2021

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What happens on the doorstep?

Please make sure you have bags or boxes ready at the door so your groceries can be easily transferred. Alternatively if you are self-isolating please leave reusable bags or boxes at the door and our friendly delivery drivers will pack them for you.

Updated on: 17 March 2021

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What about food safety and contamination?

Certain items will be delivered in bags to ensure food safety and eliminate the risk of contamination.

Updated on: 17 March 2021

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What will be delivered in bags?

Items such as raw meat and fish, and bleach will be delivered in bags to eliminate risk of contamination.

Updated on: 17 March 2021

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Do I still get charged a fee for bags?

No, you will no longer be charged for carrier bags

Updated on: 17 March 2021

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What if I need extra help at the doorstep?

If you feel you need additional help you can add comments onto your account so we know before we arrive. Please log into your account, go to 'Account settings' then 'Delivery addresses' then 'Edit' to add a comment. If you have any concerns don't hesitate to get in touch.

Updated on: 17 March 2021

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Have you removed plastic bags for Click & Collect too?

Yes. Make sure you have bags or boxes in your car so your groceries can be easily transferred.

Note

Please note - bagless shopping is region specific and may not be available to you at this time

Updated on: 17 March 2021

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Will the driver have time to help me with my shopping?

Yes, the driver will take the necessary time to help you with your shopping.

Updated on: 17 March 2021

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Will my food get dirty if it is loose in the totes?

Our totes are cleaned regularly to ensure food and packaging is kept clean.

Updated on: 17 March 2021

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Can I still hand any plastic bags I have back to the driver?

You can continue to hand any plastic bags (and paper bags) you may have, back to the driver for recycling. Thank you for helping us reduce plastic use.

Note

Please note - Bag return is currently region specific and may not be available to you at this time

Updated on: 01 April 2021

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Can I purchase reusable bags?

Yes, you can purchase reusable bags with your online shopping.

Updated on: 17 March 2021

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