Cancellations

I wish to cancel an order

Sign in to your account and click on the 'Orders' tab. Then simply find the order you wish to cancel and click 'Cancel order'.

Always make sure you edit or cancel an order before its cut-off time. If you need to cancel an order after the cut-off time, you'll need to contact our Customer Service team using our 'Contact Us' form.

Updated on: 18 March 2022

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I have received an email saying that you have cancelled my order as you are unable to authorise payment

We will pre-authorise payment for your order before it is fulfilled and this will show on your account as a pending payment.This may be different to the final amount we actually charge you. The pre authorisation should clear when your delivery is made and is removed by your payment card provider.

Note

Due to recent legislation change to support Payment Services Directive (PSD2), you may experience issues completing your order when using our app. If you are affected, please follow the guidance outlined in this document before completing an enquiry form.

Updated on: 04 April 2022

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I have received an email saying that you have cancelled my order as you are unable to fulfill my order

If our pre-authorisation request is declined, we will cancel your order, and you should discuss this in the first instance with your payment card provider.

Updated on: 18 March 2022

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