Late/Early Delivery

My delivery arrived too early

Please check you actual delivery time against your agreed slot, and ensure the delivery occurred outside of the agreed slot (delivery slots are generally 1 - 2 hours segments)

Updated on: 22 July 2021

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Use our contact form if you need further assistance

My delivery arrived too Late

Please check your actual delivery time against your agreed slot, and ensure the delivery occurred outside of the agreed slot (delivery slots are generally 1 - 2 hours segments)

Updated on: 22 July 2021

Did we answer your question?

Use our contact form if you need further assistance

What happens if I miss a delivery?

If you're not at home when your delivery arrives, your driver will try to reach you by phone. If they can't get hold of you, they'll leave a card letting you know what time they arrived, and what to do.

Note

If you do miss a delivery, we can't guarantee that the driver will be able to return with your order on the same day.

Updated on: 22 July 2021

My delivery is running late

We are working very hard to get your shopping to you on time in these exceptional times.

If your delivery is late we will contact you either by telephone, email or text to let you know and make arrangements.

Updated on: 22 July 2021

What time will my groceries order arrive?

Your scheduled delivery slot is outlined on your order confirmation email sent to your registered email address. In the event your order will be delayed, we will endeavour to contact you and let you know.

Updated on: 22 July 2021