Missing Products

I'm missing an item from my delivery and its on my receipt

We are sorry that you are missing an item from your delivery or click and collect order. Please check the following before completing the enquiry form below.

  1. Check your emails to see if we sent you a note to let you know that this item was not going to be available, or substituted with an alternative.
  2. Check your final receipt to see if you have been charged for this item. This will have been sent after your delivery arrived.
  3. Check your Junk/spam folder for your email incase the email has been sent there.

Updated on: 18 March 2022

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I have received a different item than I have ordered and I have not been informed of a substitute item being provided

In the event we need to send you an alternative item, we will send an email advising of this before your order arrives. Please check your Spam / Junk files as well as your inbox.

Updated on: 18 March 2022

Do you still require help to answer your question?

Click yes to contact us