Personal details

How do I update my details?

All your personal details are held in your account settings. To edit your existing details, just log in and click on the 'Account settings' tab towards the top of the page. Then select the category you want to add to or amend, completing the relevant fields on each page.

Updated on: 11 October 2019

How do I sign up for or cancel marketing communications?

Go to your account settings and click on the 'Marketing communications' box. There are two options on the page, and you need to click on the small boxes to either add or remove the ticks from each option. Don't forget to click the 'Update' button when you're finished, or your changes won't be saved.

Updated on: 11 October 2019

How do I sign up for text message delivery reminders?

Go to your account settings and click on the 'Text message delivery reminders' box. Then click the 'Mobile number' box at the top of the page, where you can select your mobile number from the drop down menu.

If you no longer want to receive text message reminders, select 'Do not send me SMS alerts' in the same drop-down menu.

Note

Text message delivery reminders are not part of marketing communications.

Updated on: 11 October 2019

Can I have my order delivered to a different address?

Yes, as long as you don't already have an order waiting to be delivered.

If you'd like to add a new delivery address to your account, simply click on the 'Account Settings' tab and go through to your 'Delivery address book'.

Updated on: 11 October 2019

How do I change my delivery details?

You can have up to three delivery addresses saved to your account. Go to your 'Account settings' and select the 'Delivery address book' box to view your current delivery details. Once on the page, you'll be able to add a new address or change an existing one by clicking on the relevant button or link.

Note

You must change a delivery address before placing your order, or your delivery will go to the old address.

Updated on: 11 October 2019

What happens if I forget my password?

Go to the homepage and click the 'log in' link at the top of the page. You'll be taken to a separate log in page where you need to select the 'Need help logging in?' link. You'll then be able to request a password reminder by email or to reset your password.

Updated on: 11 October 2019

How can I cancel my mobile device if it's been stolen?

If your mobile device has been stolen, follow these three simple steps to remove it from your account:

  1. Sign in and click on the 'Account settings' tab.
  2. Select the box titled 'Mobile devices registered with Morrisons.com'.
  3. Find the device you wish to remove, then click on the 'Unregister this device' link.

Updated on: 11 October 2019

My order has been cancelled as my pre authorised payment request has failed

Please refer in the first instance to your payment card provider.

Updated on: 25 October 2019