Substitutions

I was advised of a substitute item in my order and I am not happy with the difference in price

We are working hard to increase availability of products on the website. If you order a product that we're unable to deliver, we'll try to offer you a suitable alternative in its place.

We will send an email to your registered email address outlining any substitutions we have needed to make to fulfill your order before we deliver it We are now able to accept rejected substitutions.

Please let your driver know (or store colleague for Click & Collect) if you wish to reject any substitutions before you are handed your shopping and they will remove them it from your delivery and deduct the item from your final payment.

Updated on: 22 July 2021

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I have a substitute that I don't want

We are working hard to increase availability of products on the website. If you order a product that we're unable to deliver, we'll try to offer you a suitable alternative in its place.

We will send an email to your registered email address outlining any substitutions we have needed to make to fulfill your order before we deliver it We are now able to accept rejected substitutions.

Please let your driver know (or store colleague for Click & Collect) if you wish to reject any substitutions before you are handed your shopping and they will remove them it from your delivery and deduct the item from your final payment

Updated on: 22 July 2021

Did we answer your question?

Use our contact form if you need further assistance

What are substitute products?

If you ever order a product that we're unable to deliver, we'll try to offer you a suitable alternative in its place. Your driver will always tell you about any substitutes when your delivery arrives, and if you're not happy with our suggested replacement, it's easy enough to return it. Just hand it back to your driver, and the item will be removed from your final bill.

If you want to return something after your driver has left, please let us know by using our online form.

Updated on: 22 July 2021