Technical

Why do I keep getting a 'page cannot be displayed' message?

You may need to check your SSL (Secure Sockets Layer) settings. The SSL helps to process transactions securely on the web, but if your settings are wrong you may find it difficult to open certain pages.

Not sure how to change your settings? If you're using Internet Explorer on Windows, click on the tools menu from your web browser, select 'internet options', and then click on the 'advanced' button. When you check the details, make sure that the SSL options are selected.

Updated on: 11 October 2019

When I log in to my account and try to start shopping, you ask me to log in again. Why?

There are two reasons this might happen:

  1. If you share an account, your partner may be trying to log in at the same time. As only one person can be logged in at any one time, you may have been automatically logged out.
  2. You may need to verify that you have cookie handling set up correctly in your browser. If you're using Internet Explorer on Windows, you can check by clicking on the tools option from your web browser, selecting 'internet options', and then clicking on the 'privacy' button. Your setting needs to be set to 'medium'.

Updated on: 11 October 2019

Why do I keep getting multiple products when I only asked for one?

In some browsers, clicking the 'back' button actually repeats the last action you did. If this was an 'add' request, you may be adding extras to your trolley without realising it. Try sticking to the website navigation to avoid it happening again.

Updated on: 11 October 2019

Why do I keep getting 'connection refused' or 'website not found' messages when I try to load the Morrisons website?

Does it only happen when you're trying to get to groceries.morrisons.com? Try loading another website just to check. If you get the same message, you'll need to contact your internet service provider.

We are currently experiencing extremely high demand therefore you may experience technical issues currently. We are working hard to facilitate the demand and you may have to wait longer than usual to access the website. We are doing everything we can to increase the capacity we can accommodate. Thank you for your ongoing support as we work through these challenges.

Updated on: 27 March 2020

Is your website compatible with all internet browsers?

Groceries.Morrisons.com is designed to look its best in the latest browsers, but don't worry, you'll still be able to access it from older browsers too.

Updated on: 11 October 2019

How do I contact Customer Services?

Our Customer Service team are experiencing extremely high call volumes and you may have to wait longer than usual. Please contact us using the online forms in the first instance.

Email us:
Please use our online form

Write to us:

Customer Service Department
Wm Morrison Supermarkets PLC
Hilmore House,
Gain Lane
Bradford,
BD3 7DL

Call us:

Customer Services
Monday - Friday - 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm
0345 611 6111

Online Shopping Customer Services
Monday - Sunday 8am - 11pm
0345 322 0000

General & Corporate
Monday - Friday 9am - 5pm
0845 611 5000

Updated on: 27 March 2020

Why do i get a failed login message when i try to sign in

Please check your username and password are correctly keyed in, using the correct case. Failing this, there could be a problem with your password. Try resetting your password using the 'Forgotten your password?' link.

Updated on: 27 March 2020

Why couldn't I get onto the website?

We are working hard to facilitate the demand. You may have to wait longer than usual to access the website as we have introduced a queueing system, so that the website can work as smoothly as possible. 

Once you get onto the website, you will have 90 minutes to shop the site. 

Thank you for your ongoing support as we work through these challenges. 

Updated on: 26 March 2020