Website & Technical

When I log in to my account and try to start shopping, why do you ask me to log in again?


There are two reasons this might happen:

If you share an account, your partner may be trying to log in at the same time. As only one person can be logged in at any one time, you may have been automatically logged out.

You may need to verify that you have cookie handling set up correctly in your browser. If you're using Internet Explorer on Windows, you can check by clicking on the tools option from your web browser, selecting 'internet options', and then clicking on the 'privacy' button. Your setting needs to be set to 'medium'.

Updated on: 22 July 2021

Why do I keep getting multiple products when I only asked for one?

In some browsers, clicking the 'back' button actually repeats the last action you did. If this was an 'add' request, you may be adding extras to your trolley without realising it. Try sticking to the website navigation to avoid it happening again.

Updated on: 22 July 2021

Do I have to go to the main website to check out an order?

You can check out an order using your Morrisons Grocery App, but for security reasons your payment details must be registered on our website first.

If you've just registered with Morrisons and you're using your mobile device to do your very first shop, you'll need to go to the website to store your payment details and checkout.

Once you've completed that first shop (or if you're an existing customer with stored payment details), you can check out using the app.

Updated on: 22 July 2021

Why does the tab bar keep disappearing on the iPhone app?

We decided to hide the tab bar after receiving some useful feedback from users. They felt it was too easy to unintentionally click on the buttons in the tab bar while scrolling..

Updated on: 22 July 2021

Is there support for shopping in landscape view?

iPhone/iPod touch users:
While viewing a product list or basket, simply rotate your device to display a full-screen 'shelf view'.

Android users:
Just enter 'landscape mode'.

Updated on: 22 July 2021

How do I get to the shelf view in Android?

You can change to 'shelf view' by putting the zoom level on its lowest setting.

Note

There are separate zoom levels for 'basket' and 'shop'.

Updated on: 22 July 2021

How do I access detailed product information?

When you're looking at a list of products, clicking on a product image will take you through to the detailed product information.

iPhone/iPod touch users:
In basket view, you can also click on the '>' button in the callout.

Android users:
You can press and hold the 'show details' link for a few seconds to view more information.

Updated on: 22 July 2021

There are no 'login' or 'logout' buttons. Isn't that a security risk?

No, don't worry. By removing the need to log in or log out, we've made it easier for you to go in and out of the application. Because of this, we always ask you to enter your password or PIN before you perform any secure operation, such as booking a delivery slot or checking out.

Updated on: 22 July 2021

Why don't the images appear immediately when I view a list of products?

To reduce installation time and save storage space on your mobile device, product images are not downloaded as part of the catalogue when you first install the app. Instead, they're only downloaded if and when they're required. So, when you view a list of products for the first time, the app will automatically download the images for those products. The images are then stored locally on your mobile device for future use.

Note

Your mobile device will need to be connected to the internet to download new images.

Updated on: 22 July 2021

The application seems to sync the catalogue in the background quite a lot. Why does this happen, and can I turn it off?

When you initially install the app, the catalogue you download is stored offline. Because of that, when you're using the app the server will occasionally perform quick background checks to make sure product information and prices are kept up to date. You'll see the notification while the quick check is happening, but it won't necessarily be a large data transfer.

If you are on a limited data plan and are worried about data usage, consider changing your settings so the app only ever syncs using wifi. To do this, you must go to your settings (click the cog mark on the homepage), and select the 'Catalogue download preference' link. You'll then be able to set it to 'Wireless only'. Don't worry - this won't stop you from using the app on mobile networks for general shopping.

Alternatively if you are happy that the app syncs over mobile networks, but want to manage when it happens, you can do that too. Once you've finished shopping, go to 'Settings' and select 'Close application'. This will shut down the application, including the catalogue sync service, so that nothing's running in the background when you don't want it to. Then, next time you start up the application it will start a catalogue sync again, getting you back up to date as quickly as possible.

Updated on: 22 July 2021

Why do I keep getting 'connection refused' or 'website not found' messages when I try to load the Morrisons website?

Does it only happen when you're trying to get to groceries.morrisons.com? Try loading another website just to check. If you get the same message, you'll need to contact your internet service provider.

Updated on: 22 July 2021

Why can I only see 'back of pack' information when I'm online?

Android only:
While 'front of pack' information (like product names and prices) is downloaded as part of the catalogue when you install the app, the 'back of pack' information (like nutritional information and ingredients) is only downloaded as required when you're online. This reduces installation time and saves storage space on your mobile device.

If you'd like to change this setting, follow these three simple steps:
Press the 'cog' icon on the homepage to go to the settings menu.
Select the 'Catalogue type' menu.
Finally, select 'Complete' to synchronise the entire database, including back of pack information. If you'd like to revert back to the original setting, you just have to go to 'Catalogue type' and select 'Front of pack only'.

Note

Choosing to include all 'back of pack' information will double the amount of data being synchronised. For that reason, we only recommended it for faster handsets.

Updated on: 22 July 2021

What is Two Step Verification?

We are making our More Card even more secure. We have updated the More Card app and website to help protect your account. The biggest difference is we’ve introduced Two Step Verification, a process that helps confirm that it’s you accessing your account.

The app won't ask you for this extra verification for everything, only for preferences, account details and requesting vouchers.

To make sure your More Card account is super secure, update your phone with the latest version of the app:
Download our upgraded app

Whenever you need to change preferences, view account details, request a Fiver or Christmas Saver voucher, you’ll be asked to complete a Two Step Verification:
We send you a 6 digit code via email - it will be valid for 20 minutes
You pop this code in where the app or the website asks for it, confirming its you

That’s it. That is all it takes to complete a Two Step Verification.

Updated on: 22 July 2021

I am unable to complete my order

If you are unable to complete your order, please fill out the form below.

Updated on: 22 July 2021

My payment is not being accepted

If your payment is not being accepted, please fill out the form below.

Updated on: 22 July 2021

I am having problems trying to register

If you are having problems trying to register, please fill out the form below.

Updated on: 22 July 2021