Basket Check

Why are basket checks required?

In order for us to check the service is working effectively, we may need to check some of your shopping when you get to the checkout. This will allow us to check your goods against what’s been scanned. Please understand that this does not imply we suspect you of any wrongdoing, it’s simply to ensure that we provide the highest quality service.

Updated on: 06 April 2021

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How do basket checks work?

A colleague will complete the scan as requested using a designated device. Your shop will then be transferred to the self-checkout for you to continue with payment. If there’s a difference between the scan and basket check, a full check of your shop may be needed. If there’s a difference between your scan and any checks carried out by a member of staff, the basket check will be decisive.

Updated on: 06 April 2021

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