Shoppers with disabilities

I have a Blue Badge, will I be able to park?

At least 5% of car parking spaces are dedicated to blue badge holders. The spaces are easily

recognisable, painted blue with the yellow wheelchair symbol featured prominently in the middle.

Updated on: 11 October 2019

Do your stores have wide entrances

All our stores have entrances that are accessible with wide automatic doors or wide revolving doors.

Updated on: 11 October 2019

Can I bring my guide dog or assistance dog in store?

Assistance dogs are welcome at any of our stores, and if you require additional help you can ask a member of staff at Customer Services.

Updated on: 11 October 2019

Do you have trolleys that I can fit to my wheelchair?

All stores have a range of trolleys including shallow/high trolleys and low/deep trolleys for wheelchair users. A trolley with padding and straps for disabled children up to the age of 7 years is also available.

Updated on: 11 October 2019

Can I hire a Wheelchair?

There are standard wheelchairs in stores plus an extra wide wheelchair in most of our stores. These can be found next to the Customer Service Desk.

Updated on: 11 October 2019

Where are the disabled toilets located?

Disabled toilets can be found in the foyer area.

Updated on: 11 October 2019

Can I hire a motorised cart

There is a motorised cart in most stores (depending on store size), found next to the Customer Service Desk. These can be booked by telephoning your local store.

Note

You can find your local stores number, on our handy Store Finder.

Updated on: 11 October 2019

Customer café

Cutlery and crockery designed specifically for customers who have difficulty gripping is available at every store. Easily accessible tables have a sign stating that priority will be given to those who require the use of these tables.

For menus in Braille and large print, please ask a member of staff.

Updated on: 11 October 2019

Induction loops

Induction loops are fitted at all stores and are located on the Customer Service Desk, Petrol Filling Station Counter, Cigarette Kiosk Counter and on up to three Checkouts, dependent on the size of the store.

Updated on: 11 October 2019

Can you help me with my shopping?

All members of staff in stores have undertaken disability training and will ensure that as far as possible any additional needs are met. Please ask at the Customer Service Desk if you require any assistance.

Updated on: 11 October 2019