Product Issues & Feedback

A product I purchased in store contains a foreign body.

We're sorry to learn that you have found a foreign body in your product. Please fill in our enquiry form or start a live chat with one of our agents using the buttons below and let us know as many details as you can so we can look into this for you.

Updated on: 27 January 2022

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Where can I check for any allergens in your products?

Allergens in our pre-packed products are shown on the label, together with information about the risk of cross contamination with other allergens.

Market Street Products

In line with new legislation in force since October 2021, we are adding full ingredients lists on all our products, prepared, packed and placed on the shelf for customers to choose on Market Street. Within the ingredient list, all statutory allergens will be written in bold to match our pre-packed products.

We will continue to provide just the allergen information for all our products sold loose from our counters and those items sold from menus. The allergen information will be on a label in front of the product or available by asking to see the Allergen Information Guide.

Note

We ask customers to be aware that all our food sold on Market Street is prepared by our skilled colleagues in open kitchen areas which means our products may contain other allergens and we are unable to guarantee the suitability for people with allergies. This information is provided on our labels and on notices around the Store.

Updated on: 27 January 2022

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The product I've purchased in store is out of date.

We're sorry the product you recently purchased is out of date. Please fill in our enquiry form or start a live chat using the buttons below and let us know as many details as you can so we can look into this for you.

Updated on: 27 January 2022

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The product I have purchased is faulty.

We're sorry the product you recently purchased in store is faulty. Please fill in our enquiry form or start a live chat with one of our agents using the buttons below. Let us know as many details as you can so we can look into this for you.

Updated on: 27 January 2022

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The product I purchased in store is not up to the standard quality, taste or appearance.

We're really sorry that the product you purchased in store is not up to the standard quality, taste or appearance. Please fill in our enquiry form or start a live chat with one of our agents using the buttons below and let us know as many details as you can so we can look into this for you.

Updated on: 27 January 2022

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A product I purchased in store is damaged or leaking.

If you have purchased a product in store that is damaged or leaking, please fill in our enquiry form or start a live chat with one of our agents using the buttons below. Let us know as many details as you can so we can look into this for you.

Updated on: 27 January 2022

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A product I purchased in store has made me poorly.

We're sorry to learn that you have recently become ill. Please fill in our enquiry form or start a live chat with one of our agents below. Let us know as many details as you can so we can look into this for you.

Updated on: 27 January 2022

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A product which I purchased in store has caused me injury.

We're sorry to learn that a product as caused you an injury. Please fill in our enquiry form or start a live chat with one of our agents using the buttons below. Let us know as many details as you can so we can look into this for you.

Updated on: 27 January 2022

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