Information about vulnerable customers

We receive lists from the government of our customers identified as vulnerable and in the tier 3 areas, this will be regularly updated.

Due to GDPR we will receive information for our customers only ie customers that are registered active online shoppers. Customers on this list and registered will be able to see available slots up to 21 days in advance.    

Updated on: 20 October 2020

What is the Doorstep Delivery service?

Morrisons are offering a dedicated telesales shopping service aimed specifically at helping to ensure vulnerable and elderly people can get the groceries they need. 

Customers who wish to place an order should phone 0345 611 6111 between 8am and 5:30pm, and select option five. 

Delivery details:

  • Elderly and Vulnerable: Optional £1.50 Delivery Contribution
  • Students: £2
  • Standard: £4.50

It is one of a number of measures which has been introduced in response to the Coronavirus pandemic to ensure that no customer gets left behind. Morrisons has received many calls from customers who are self isolating, elderly, vulnerable and not able to visit a shop. Some have little food in their store cupboard and are worried about how they will stock up when demand for home deliveries has been high. Some have never used online ordering. 

Using this service you can: 

  • Choose from any Morrisons products in store for a next day delivery between 10am and 6pm. 
  • Open 7 days a week.
  • Pay for delivery on your doorstep using a mobile chip and pin device
    Refuse an item on delivery if you wish to do so but every effort will be made to match the customers’ specific preferences.


For further information please click here

Updated on: 17 December 2020

What do I do if I am self-isolating?

When it's time for your order to be delivered, it's essential that you let us know if you are self-isolating so our delivery drivers can take the necessary precautions when fulfilling your order. This will include placing your order on your doorstep and contacting you via telephone to ensure it's received. As such, please make sure your contact details are up to date in your account, and update us on your isolation status under the 'delivery instructions' section of your account.

Updated on: 02 April 2020

Can I still return my carrier bags during the Coronavirus?

In certain areas you can now hand your bags back for recycling - please check with your driver.

Updated on: 18 September 2020

How do I get my NHS discount on my online groceries order?

Simply sign up to our FREE More for our NHS Club with your valid NHS email address. Once your NHS email has been validated free delivery will be applied to your account within five days.


Valid until 31st December 2021

Updated on: 31 March 2021