What is the Doorstep Delivery service?

Morrisons are now offering a dedicated telesales shopping service aimed specifically at helping to ensure vulnerable and elderly people can get the groceries they need.

Customers who wish to place an order should phone 0345 611 6111 and select option five. 

It is one of a number of measures that are being introduced in response to the Coronavirus pandemic to ensure that no customer gets left behind. Morrisons has received many calls from customers who are self isolating, elderly, vulnerable and not able to visit a shop. Some have little food in their store cupboard and are worried about how they will stock up when demand for home deliveries has been high. Some have never used online ordering. 

Using this service you can: 

  • Choose from a ‘takeaway’ menu of 47 essential groceries with options including milk, butter, eggs, potatoes, pasta, bananas, cornflakes and flour
  • Pay for delivery on your doorstep via a mobile chip and pin device
  • Refuse an item on delivery If you wish to do so but every effort will be made to match the customers’ specific preferences.


For further information please click here

Updated on: 07 May 2020

What do I do if I am self-isolating?

When it's time for your order to be delivered, it's essential that you let us know if you are self-isolating so our delivery drivers can take the necessary precautions when fulfilling your order. This will include placing your order on your doorstep and contacting you via telephone to ensure it's received. As such, please make sure your contact details are up to date in your account, and update us on your isolation status under the 'delivery instructions' section of your account.

Updated on: 02 April 2020

Can I still return my carrier bags during the Coronavirus?

As a temporary measure, our delivery drivers will be unable to bring your shopping into your home, or to take your bags away with them. Please hang onto them and return them to us in due course, when we'll ensure you're refunded for them as usual.

Updated on: 02 April 2020

How do I get my NHS discount on my online groceries order?

Simply sign up to our FREE More for our NHS Club with your valid NHS email address and you'll receive an email within 5-7 days explaining how to use your discount. 

Updated on: 18 June 2020