Website & Technical Issues

Make sure you're entering the code exactly as it appears in the email we sent you. The letters VOU must be in capitals, as the system is case-sensitive. This is the same for coupon codes, the letters COU must be in capitals.

You'll have the chance to enter any voucher or coupon codes during Step 4 of the checkout process. Just enter the code (e.g. VOU1234567) then press the 'Add' button to use it on your order. You'll then see a green message to confirm that you're using a voucher or coupon, along with a 'Remove' option in case you change your mind. If there are any hiccups, you'll see a red message explaining the problem instead.

There are two reasons this might happen.

If you share an account, your partner may be trying to log in at the same time. As only one person can be logged in at any one time, you may have been automatically logged out.

You may need to verify that you have cookie handling set up correctly in your browser. If you're using Internet Explorer on Windows, you can check by clicking on the tools option from your web browser, selecting 'internet options', and then clicking on the 'privacy' button. Your setting needs to be set to 'medium'.

In some browsers, clicking the 'back' button actually repeats the last action you did. If this was an 'add' request, you may be adding extras to your trolley without realising it. Try sticking to the website navigation to avoid it happening again.

If you are unable to complete your order, please fill out the form below.

If your payment is not being accepted, please fill out the form below.

If you are having problems trying to register, please fill out the form below.