Website & Technical Issues

I need help with my E Voucher

Make sure you're entering the code exactly as it appears in the email we sent you. The letters VOU must be in capitals, as the system is case-sensitive. This is the same for coupon codes, the letters COU must be in capitals.

You'll have the chance to enter any voucher or coupon codes during Step 4 of the checkout process. Just enter the code (e.g. VOU1234567) then press the 'Add' button to use it on your order. You'll then see a green message to confirm that you're using a voucher or coupon, along with a 'Remove' option in case you change your mind. If there are any hiccups, you'll see a red message explaining the problem instead.

Updated on: 24 August 2022

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When I login to my account and try to start shopping, why do you ask me to login again?

There are two reasons this might happen.

If you share an account, your partner may be trying to log in at the same time. As only one person can be logged in at any one time, you may have been automatically logged out.

You may need to verify that you have cookie handling set up correctly in your browser. If you're using Internet Explorer on Windows, you can check by clicking on the tools option from your web browser, selecting 'internet options', and then clicking on the 'privacy' button. Your setting needs to be set to 'medium'.

Updated on: 24 August 2022

Why do I keep getting multiple products when I only asked for one?

In some browsers, clicking the 'back' button actually repeats the last action you did. If this was an 'add' request, you may be adding extras to your trolley without realising it. Try sticking to the website navigation to avoid it happening again.

Updated on: 24 August 2022

I am unable to complete my order

If you are unable to complete your order, please fill out the form below.

Note

Due to recent legislation changes to support Payment Services Directive (PSD2), you may experience issues completing your order when using our app. If you are affected, please follow the guidance outlined in this document before completing an enquiry form.

Updated on: 24 August 2022

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My payment is not being accepted

If your payment is not being accepted, please fill out the form below.

Note

If you have an outstanding unpaid order, then your account will be blocked until you pay for this order.  If you are affected, please follow the guidance outlined in this document before completing an enquiry form.

Updated on: 31 October 2022

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I am having problems trying to register

If you are having problems trying to register, please fill out the form below.

Updated on: 24 August 2022

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