Website & Technical Issues

I need help with my voucher code

If your voucher code isn't working, please check the following;

  • Check the dates on the voucher have not exceeded the expiry date
  • Make sure you're entering the code exactly as it appears in the email we sent you
  • Ensure you have met the minimum spend requirement (if applicable)

If you are still having issues, please complete the enquiry form below

Note

Vouchers cannot be redeemed against certain products, please see voucher terms and coditions for more details

Updated on: 24 May 2024

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I am unable to complete my order

If you are unable to complete your order, please fill out the form below.

Note

Due to recent legislation changes to support Payment Services Directive (PSD2), you may experience issues completing your order when using our app. If you are affected, please follow the guidance outlined in this document before completing an enquiry form.

Updated on: 24 May 2024

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My payment is not being accepted

If your payment is not being accepted, please fill out the form below.

Note

If you have an outstanding unpaid order, then your account will be blocked until you pay for this order.  If you are affected, please follow the guidance outlined in this document before completing an enquiry form.

Updated on: 24 May 2024

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I am having problems trying to register

If you are having issues registering, please ensure you have done the following;

  • Entered your postcode and email address correctly
  • Your password meets the requirements

If you are still having problems trying to register, please fill out the form below.

Updated on: 24 May 2024

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Does Morrisons deliver to my address?

We cover 99% of UK postcodes so it’s likely that we deliver to you. Use our postcode checker to find out.

Morrisons Postcode Checker

Updated on: 24 May 2024

I have moved address and the website I use says I can’t add my new address?

You can use our postcode checker to check that we deliver to your new postcode.

If we do, it is likely that your new address is serviced via our other website. Please follow the instructions below to update your account.

Click here for a step by step guide to follow, which will move your account to the right website.

If you have tried this and are still experiencing an issue please complete our enquiry form and one of the team will be in touch to help resolve this for you. Alternatively please call our team on 0345 611 6111 and one of our assistants will be pleased to help you.

Updated on: 24 May 2024

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I want to temporarily order to another address, but it says you don't deliver to that address?

We cover 99% of UK postcodes so it’s likely that we deliver to this address, however this address could be serviced via our other website.

You can add a temporary address on the website, it may move you to our other grocery app, which may mean you then can’t place future orders to your home address, alternatively you can use our click & collect service.

If this issue does happen, please Click here for a step by step guide.

If you have tried this and are still experiencing an issue having orders delivered to your home address, please complete our enquiry form and one of the team will be in touch to help resolve this for you.

Alternatively please call our team on 0345 611 6111 and one of our assistants will be pleased to help you.

Updated on: 24 May 2024

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Why can I no longer make home delivery orders to my address but I can still order click and collect?

It is possible you have added an address which has switched you to our website that doesn’t deliver to you. We can help you switch back.

Please give our contact centre a call on 0345 611 6111 who will be more than happy to help.

Updated on: 24 May 2024

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Click yes to contact us