My Online Account

I want to cancel my delivery pass

You can switch off "Auto-renew" at any time by visiting the Delivery Pass page in your "Account" settings. The link to do this is here.

Updated on: 26 September 2024

I have been charged for delivery and I have a delivery pass?

Our Delivery passes are either midweek passes or anytime passes.

A midweek pass will provide access to free delivery from Tuesday - Thursday, and an anytime pass will provide access to free delivery throughout the whole week.

Please check the delivery slot are trying to book matches the type of pass you have purchased.

If your order falls within the terms of your delivery pass, and you have still been charged, please call our Customer Service team on 0345 611 6111 (Option 1) where one of our colleagues will be more than happy to help.

Updated on: 26 September 2024

I would like to know about delivery charges and passes

Delivery charges may vary depending on the day and time of your chosen slot. All delivery charges will be shown to you before you place your order. Information about our delivery passes are also available on the website, Just log into your account and click on "Delivery Pass" in the banner at the top of the page.

Updated on: 24 May 2024

How do I renew my Delivery Pass membership?

Your Delivery Pass membership will renew automatically at the end of your chosen plan. Don't worry though, we'll let you know when the date is coming up before we take the payment.

Note

If you have an outstanding unpaid order, then your account will be blocked until you pay for this order.  If you are affected, please follow the guidance outlined in this document before completing an enquiry form.

Updated on: 24 May 2024

What is a Delivery Pass?

A Morrisons Delivery Pass allows you to shop online as often as you like without having to pay for delivery every time you order. All you have to do is choose the length of your delivery pass and when you would like your shopping delivered.

You can choose from the following passes:

- An anytime pass (Monday - Sunday)
- A midweek pass (Tuesday - Thursday)

Once you have chosen a pass, all deliveries that are eligible will not incur delivery costs and you will not incur additional costs during peak periods either.

For more information or to purchase a Delivery Pass, please visit our groceries website.

Updated on: 24 May 2024

Can I change or upgrade my Delivery Pass membership?

You can find details on all of our Delivery Pass options on the website. You can choose between monthly, 6 month, or annual passes which can be used anytime (Monday - Sunday) or midweek (Tuesday - Thursday).

If you would like to change your current Delivery Pass, you will need to cancel your existing pass by giving us a call on 0345 611 6111 (Option 1), and then purchase the new pass you'd like.

Updated on: 26 September 2024

How do I view Christmas delivery slots?

Once our Christmas delivery slots and Click & Collect slots are available to book, you'll be able to find these by using the 'Book a delivery' button as normal. You can click on the calendar icon or use the next day button to scroll through to December and view available dates. (Subject to availability).

Note

Delivery Pass members recieve priority access to Christmas slots.

Updated on: 24 May 2024

How do I book a delivery slot when placing my order?

We recommend that you book your slot before adding items to your trolley in order to see accurate stock availability.

Click "Book a Slot", and select the slot you would like.

Your reserved delivery slot will expire after 60 minutes. In order to secure your chosen slot, you will need to checkout your order within this time. You can always amend your order once you have checked out, up until the cut off time (your cut off time will be shown on the website and in your order confirmation email.)

Updated on: 24 May 2024

How do I add a Payment card to my account?

Go to your "Account Settings" and select the "Payment Details" section. Click on the "Add new payment method" button and enter your card details.

Note

If you have an outstanding unpaid order, then your account will be blocked until you pay for this order.  If you are affected, please follow the guidance outlined in this document before completing an enquiry form.

Updated on: 24 May 2024

My payment card isn't working

We take payment for an order when the groceries are delivered, not when you complete your payment at the checkout. So, if your card is due to expire before we plan to take a payment, it may not be accepted on our website.

Unfortunately, we can't verify your new card either, as it can't be activated until your current card expires. If you think it may be something else, you'll need to contact your bank to make sure there are no problems with your credit/debit card. They will carry out the verification process on our behalf.

Note

If you have an outstanding unpaid order, then your account will be blocked until you pay for this order.  If you are affected, please follow the guidance outlined in this document before completing an enquiry form.

Updated on: 24 May 2024

I'm not receiving emails about my order

To ensure that you do not miss any emails from us, please add our email address to your contacts.

If you have not received any order email updates, please check your spam/junk folder to see if it has been sent there.

Updated on: 24 May 2024

How do I update my personal details for my groceries account?

Your personal details can be updated in "Account Settings".

Updated on: 24 May 2024

I'm having problems logging in with my username and password

Please check that you have entered your email address and password correctly.

If you are still experiencing issues logging in, please click the "Forgotten your password" link and follow the steps as directed.

Updated on: 24 May 2024

How can I get a copy of my receipt?

If you'd like to print a receipt from your order or previous order, just click on the 'Orders' tab and find the order you're looking for. You will be able to download a PDF copy of your receipt from here

Updated on: 24 May 2024

How do I sign up for or cancel marketing communications?

You can manage your marketing preferences at any time by going into "My Account" > "Account Settings" > "Marketing Communications".

Updated on: 24 May 2024

How do I sign up for text message order reminders?

To manage your order text message reminders go into "My Account" > "Account Settings" > "Marketing Communications".

Updated on: 24 May 2024

How do I change or add a delivery address to my account?

To add a new address to your account, please follow the steps below:

  • Log in to your account
  • Click ‘Account settings’
  • Click 'Delivery addresses'.
  • Click 'Add an address'
  • Enter your new details
  • Press ‘Save’.

Updated on: 24 May 2024