My Online Account

You can switch off "Auto-renew" at any time by visiting the Delivery Pass page in your "Account" settings. The link to do this is here.

Our Delivery passes are either midweek passes or anytime passes.

A midweek pass will provide access to free delivery from Tuesday - Thursday, and an anytime pass will provide access to free delivery throughout the whole week.

Please check the delivery slot are trying to book matches the type of pass you have purchased.

If your order falls within the terms of your delivery pass, and you have still been charged, please call our Customer Service team on 0345 611 6111 (Option 1) where one of our colleagues will be more than happy to help.

Delivery charges may vary depending on the day and time of your chosen slot. All delivery charges will be shown to you before you place your order. Information about our delivery passes are also available on the website, Just log into your account and click on "Delivery Pass" in the banner at the top of the page.

Your Delivery Pass membership will renew automatically at the end of your chosen plan. Don't worry though, we'll let you know when the date is coming up before we take the payment.

A Morrisons Delivery Pass allows you to shop online as often as you like without having to pay for delivery every time you order. All you have to do is choose the length of your delivery pass and when you would like your shopping delivered.

You can choose from the following passes:

- An anytime pass (Monday - Sunday)
- A midweek pass (Tuesday - Thursday)

Once you have chosen a pass, all deliveries that are eligible will not incur delivery costs and you will not incur additional costs during peak periods either.

For more information or to purchase a Delivery Pass, please visit our groceries website.

You can find details on all of our Delivery Pass options on the website. You can choose between monthly, 6 month, or annual passes which can be used anytime (Monday - Sunday) or midweek (Tuesday - Thursday).

If you would like to change your current Delivery Pass, you will need to cancel your existing pass by giving us a call on 0345 611 6111 (Option 1), and then purchase the new pass you'd like.

Once our Christmas delivery slots and Click & Collect slots are available to book, you'll be able to find these by using the 'Book a delivery' button as normal. You can click on the calendar icon or use the next day button to scroll through to December and view available dates. (Subject to availability).

We recommend that you book your slot before adding items to your trolley in order to see accurate stock availability.

Click "Book a Slot", and select the slot you would like.

Your reserved delivery slot will expire after 60 minutes. In order to secure your chosen slot, you will need to checkout your order within this time. You can always amend your order once you have checked out, up until the cut off time (your cut off time will be shown on the website and in your order confirmation email.)

Go to your "Account Settings" and select the "Payment Details" section. Click on the "Add new payment method" button and enter your card details.

We take payment for an order when the groceries are delivered, not when you complete your payment at the checkout. So, if your card is due to expire before we plan to take a payment, it may not be accepted on our website.

Unfortunately, we can't verify your new card either, as it can't be activated until your current card expires. If you think it may be something else, you'll need to contact your bank to make sure there are no problems with your credit/debit card. They will carry out the verification process on our behalf.

To ensure that you do not miss any emails from us, please add our email address to your contacts.

If you have not received any order email updates, please check your spam/junk folder to see if it has been sent there.

Your personal details can be updated in "Account Settings".

Please check that you have entered your email address and password correctly.

If you are still experiencing issues logging in, please click the "Forgotten your password" link and follow the steps as directed.

If you'd like to print a receipt from your order or previous order, just click on the 'Orders' tab and find the order you're looking for. You will be able to download a PDF copy of your receipt from here

Yes, please go to www.morrisons.com/preferences and follow the instructions there.

You can manage your marketing preferences at any time by going into "My Account" > "Account Settings" > "Marketing Communications".

To manage your order text message reminders go into "My Account" > "Account Settings" > "Marketing Communications".

To add a new address to your account, please follow the steps below:

• Log in to your account
• Click ‘Account settings’
• Click 'Delivery addresses'.
• Click 'Add an address’.

If your address doesn’t appear in  the drop down menu, click on ‘Enter address manually’. Then follow the steps to add your address and adjust the pin on the map, if required, to confirm your location.

• Press ‘Save address’.