Click & Collect

How does Morrisons.com Click & Collect work?

Our regular Click & Collect service works by following the steps below. See also Van Collection and Click & Collect Lockers.

Log in to your account, and select click and collect as your preferred option. Select a location and collection time slot that suits you.

Complete your shop online as usual.

Look out for your ‘Ready to Collect’ email or text message 

Head to the Click & Collect collection point at your chosen collection time.

Once you've arrived, let us know you're here by following the steps via the link in either your email or text message confirmation.

We will then bring your shopping out to you.

Updated on: 18 March 2022

Where is the Click & Collect collection point?

For our standard Click & Collect service, the collection point is located in the Store’s car park - head towards the Click & Collect signage. Most stores have designated parking bays for Click & Collect, but you can also park nearby. Within your ‘Ready to Collect’ email you’ll see a button to take you through to our Collection App. You’ll be able to tell us your car registration number so we can find you. 

If you have chosen to collect from one of our Stores operating a van collection, the van will be parked near the front of the Store - please look out for the signage and the van. Please park in a designated collection bay or nearby. If you cannot see the van, it may be that we are loading orders, you can contact the store to let them know you have arrived. You can use our Store Finder to find their number.

Updated on: 18 March 2022

How much does it cost to collect my order?

Collection slot prices may vary so please refer to the details when booking a slot.

Updated on: 18 March 2022

What will I need to bring to collect my order?

When you arrive for your collection you will need the email or text message you received on the day that says your order is ready to collect. This will include a link to a web page that you will need to let us know when you arrive, so make sure you keep it handy.

If you have any age-restricted products in your order then you may need to provide ID for our Challenge 25 policy.  If you want to remain in your car when collecting your order, please make sure you have your ID ready to show at the window. 

If someone else is collecting your order on your behalf then please make sure they have the confirmation email or text message and/or the order confirmation number.

Updated on: 18 March 2022

How will I know that my order is ready?

On the day of your collection, you should receive a confirmation email and text message (providing your mobile number is linked to your Morrisons.com account) once your order is ready to collect within your slot. This notification will contain a link for you to let us know you've arrived at the collection point, so make sure you keep this email or text message handy.

Updated on: 18 March 2022

What if I want to edit or cancel my order?

Once your order is placed in advance, you will have until 11:55pm the night before the day of collection to edit or cancel your order. After this point, please contact the Customer Service Desk using our 'Contact Us' form.

Updated on: 18 March 2022

What if I don't receive a confirmation email or text message?

On the day of your collection, you should receive a confirmation email and text message (providing your mobile number is linked to your Morrisons.com account) once your order is ready to collect within your slot.

If you do not receive either of these notifications then please arrive at the store within your collection slot and call the store directly to let them know you have arrived. You can use our Store Locator to find their number.

Updated on: 18 March 2022

What if I have lost my confirmation email or text message?

If you have lost your confirmation email or text message then please arrive at the store within your slot and contact the store to let them know you have arrived. You can use our Store Locator to find their number.

Updated on: 18 March 2022

Where is the Click & Collect collection point?

For our standard Click & Collect service, the collection point is located in the Store’s car park - head towards the Click & Collect signage. There are designated parking bays once you reach the location, or you can park nearby if they are all occupied.

If you have chosen to collect from one of our Stores operating a van collection, the van will be parked near the front of the Store - please look out for the signage and the van. You will be able to park close by in a designated bay. If you cannot see the van, it may be that we are loading orders, please contact the Store to let them know you have arrived. You can use our Store Locator to find their number. 

Updated on: 18 March 2022

What if the parking bays are full at the collection point?

If you arrive at the store and all the collection point bays are full, please park in one of the bays nearby.

You can still use the ‘I am here’ collection link in your confirmation email or text message to let us know you have arrived. You will be prompted to enter the last three characters of your car registration so we will know who to look out for. Please move into one of the collection point bays once they become available.

Updated on: 18 March 2022

What if I'm early for my collection slot?

You should have received a confirmation email and text message to say your order is ready for you to collect within your chosen time slot.

If you have not received a notification to say that your order is ready, then please wait until your collection slot before you request a collection.

Updated on: 18 March 2022

What if I'm late for my collection slot?

You can collect your shopping at any time within your slot.

If you know that you will be running late for your collection, please call the store to let them know. You can find your store’s contact details on the collection link in your confirmation email or use our Store Finder.

Once you arrive, please follow the standard process and click the link in your confirmation email or text message to let us know you’ve arrived. You may be required to wait whilst colleagues fulfil orders for customers who have arrived within their collection slot.

Updated on: 18 March 2022

What if I can’t collect my order on the day I chose?

Once your order is placed, you will have until 11:55pm the night before the day of collection to edit or cancel your order. If you realise you are not able to collect after the cut off time has passed, please contact the Customer Service Desk using our 'Contact Us' form.

Updated on: 18 March 2022

Will my shopping come in carrier bags?

Your shopping will be delivered without carrier bags (with the exception of certain products to maintain safety and quality). Make sure you have bags or boxes in your car so your groceries can be easily transferred.

Updated on: 18 March 2022

What if I don’t want the substituted products that you provide?

We are working hard to increase the availability of products on the website. If you order a product that is unavailable, we'll try to offer you a suitable alternative in its place. Any substitutions will be made clear on your order confirmation email before collection. Your substitutions should be in a blue bag so they are easy for you and our colleagues to spot. If you don’t wish to accept the substitutions, please let our Click & Collect colleague know before you are handed your shopping and the item(s) will be deducted from your final bill.

Updated on: 18 March 2022

Can my family member or friend collect my order for me?

Yes. If someone else is collecting your order on your behalf then please make sure they arrive within your chosen time slot and have the confirmation email or text message and/or the order confirmation number. If they want to remain in your car when collecting your order, please make sure they have a valid ID ready to show at the window. 

Updated on: 18 March 2022

Can you load my shopping into my car boot for me?

Yes. When you arrive to collect, you don’t need to leave your car if you’d prefer not to as our Click & Collect team will put your shopping in your boot for you. If you’re buying alcohol or age restricted items, you may be required to show your ID, so please have this ready to show at your car window.

Updated on: 18 March 2022

If my chosen Store is a ‘van’ collection Store - how does this work?

Our Click & Collect van collection is only available in a few Stores currently. Your order will be ready for you in our delivery van at the designated Click & Collect area in the Store car park. If your chosen Store states ‘Van collection’ when you select, please see below. 

  1. Select a collection time slot to suit you. 
  2. Complete your shop online as usual.
  3. Head to the collection point (at the front of the Store) at your chosen collection time. Please look out for the signage and the Morrisons van and park in the designated spaces or nearby.
  4. Once you have parked, you can let us know you're here by following the steps via the ‘I am here’ link in either your email or text message confirmation. The van driver will approach your car to confirm your order collection. 

You can remain in your car if you wish, our colleague in the van will check your order with you and happily transfer your shopping into your car.

Updated on: 18 March 2022

For a van collection, how will the van driver know which order is mine?

When you arrive, our colleague will ask you to confirm your name - so they can select the right order. If you have your Order Reference as well, that will be useful. You can remain in your car if you wish - our colleague will be happy to confirm the details with you at your window, then transfer your shopping into your car.

Updated on: 14 May 2022

Why can't I see my favourites when using Click & Collect?

Unfortunately you won't be able to see your favourites on your first click and collect shop. However once you have placed an order with us using this delivery method, your favourites will start to build in your favourites section that you can shop from in the future.

Updated on: 18 March 2022

Why can’t I see products I can usually get for Home delivery, on Click & Collect?

Our Click & Collect orders are picked and freshly packed in your local Morrisons store which is why you may notice a difference in availability.

Updated on: 18 March 2022

Why can’t I see any of my details when using Click & Collect?

On your first shop your details won’t be available because you haven't placed a previous click and collect order with us before. One you check out for the first time, your details will be saved for future Click & Collect orders.

Updated on: 18 March 2022

How can I get a refund for a Click & Collect order?

If you require a refund, please go to our help hub, and submit your request here. Please make sure you include your order number and product details where required.

Updated on: 18 March 2022

Why is some of my shopping in blue carrier bags?

If you have blue carrier bags in your order, they should contain any age restricted items (for which we may ask to see ID) and any substituted items. We have introduced the blue coloured carrier bags to make it easier for you and our colleagues to find these items. Any substitutions will be made clear on your order confirmation email before collection.

If you don’t wish to accept the substitutions, please let our Click & Collect colleague know and the item(s) will be deducted from your final bill.

Updated on: 18 March 2022

Will you load my shopping into my car for me?

It’s up to you - you can pack your shopping into your car, or our friendly collection staff are happy to help if you require assistance.

Updated on: 18 March 2022

What do I do if a colleague does not come to my car?

We always aim to get your collection to you as soon as possible, but it will usually take us a few minutes to gather your hand picked shopping and bring it out of our store to the collection point.

Make sure you have clicked the ‘I am here’ link on your ready for collection email, which lets our colleagues know you have arrived. If you require assistance please go to the customer service desk in store where a colleague will be able to help you.

Updated on: 18 March 2022

Same Day Click & Collect

We offer same day collections in all our Click & Collect locations. Simply book a collection slot by 12pm for collection after 4pm, the same day. Available collection slots for that day will be shown on the website.

Updated on: 12 May 2022