Product Availability and Pricing

A product is available in store but I can not find it online

We are working hard to increase the availability of products on the website and occasionally we are not able to provide some products which you might find in store.

Updated on: 24 August 2022

A product I want is showing as out of stock

On occasion we will show items as out of stock where we believe there is a likelihood of the product not being available when we fulfill your order. We work hard to minimise these occurrences and trust you are able to select a suitable alternative

Updated on: 24 August 2022

I am no longer able to find a product online which I used to be able to

We constantly review our online range, and some products change along with some products being seasonal. This means that some products are not available year round, and occasionally we see the manufacture and supply of some products discontinued.

Updated on: 24 August 2022

I have been charged full price for a promotional offer

Please be aware all online promotions are available as you check out your order, so the offer you book will be the offer you get. If you edit your order between a promotion end date and your delivery date (which will require you to check out again) you will lose the promotional offer and be charged the price applicable at the point of your last checkout. If you feel you have been overcharged, please complete the enquiry form below.

Updated on: 24 August 2022

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Why is there a price difference between instore and online?

Online and in-store offers vary so you will not always have the same offers available in both places. The promotion would be shown at the time of purchase and they'd be charged according to this information.

Updated on: 24 August 2022

Why has the price changed from order to when the products were delivered?

If an item was not in stock we may have substituted this with a similar product. As we do not price match, you may have been charged more or less for this product.

Some products are sold by weight, and the price reflected on the website reflects a "Typical" cost for the item. As these items are not always exactly the same size and weight, the final price may vary from the website.

We'd advise you to check your 'order is on it's way' email to check the cost of these items and if you do not wish to keep them, please advise the driver before delivery and they will remove them from your order and deduct them from your final payment.

Updated on: 24 August 2022