Product Issues and Feedback, including substitutions and missing items

If you ever order a product that we're unable to deliver, we'll try to offer you a suitable alternative in its place. Your driver will always tell you about any substitutes when your delivery arrives, and if you're not happy with our suggested replacement, it's easy enough to return it. Just hand it back to your driver, and the item will be removed from your final bill.

We are working hard to increase availability of products on the website. If you order a product that we're unable to deliver, we'll try to offer you a suitable alternative in its place.

We will send an email to your registered email address outlining any substitutions we have needed to make to fulfill your order before we deliver it.

We are now able to accept rejected substitutions so please let your driver or click and collect colleague know if you wish to reject any substitutions before you are handed your shopping. They will remove them it from your delivery and deduct the item from your final payment.

In the event we need to send you an alternative item, we will send an email advising of this before your order arrives. Please check your email spam and junk files as well as your inbox.

We are sorry that you are missing an item from your online delivery or click and collect order. Please check the following before completing the enquiry form below.

1. Check your emails to see if we sent you a note to let you know that this item was not going to be available, or substituted with an alternative.
2. Check your final receipt to see if you have been charged for this item. This will have been sent after your delivery arrived.
3. Check your Junk/spam folder for your email in case the email has been sent there.

We are working hard to increase availability of products on the website. If you order a product that we're unable to deliver, we'll try to offer you a suitable alternative in its place.

We will send an email to your registered email address outlining any substitutions we have needed to make to fulfill your order before we deliver it. 

We are now able to accept rejected substitutions so please let your driver or click and collect colleague know if you wish to reject any substitutions before you are handed your shopping. They will remove them from your delivery and deduct the item from your final payment.

If you have received a product that is damaged or leaking, please fill out the enquiry form below.

If you are not happy with the date on a product in your order, or your product was out of date when delivered, please fill out the enquiry form below.

If you would like to report an item that you have purchased that is not up to standard, quality/taste or appearance, please fill out the enquiry form below.