Click and Collect Lockers.

Where can I use Click & Collect Lockers?

We are currently trialling locker collections at our York - Foss Island, Tynemouth and Thornbury stores. Please check our website for other Click & Collect locations.

Updated on: 18 March 2022

What if I can’t collect my order at the specified time?

Once your order is placed, you will have until midnight the night before the day of collection to edit or cancel your order.

Updated on: 18 March 2022

What will I need to collect my order?

You will need a 6 digit pin code to open the lockers to collect your shopping. Simply follow the instructions in your ‘Order ready to collect’ email or text message. If someone else is collecting your order on your behalf then please make sure they have the pin code.

If you have any age-restricted products in your order then you may need to provide ID for our Challenge 25 policy.  You will be asked to look at the screen so our colleagues can see you on camera and you may need to provide ID for our Challenge 25 policy - so please have this ready.

Updated on: 18 March 2022

Can someone else collect my shopping on my behalf?

Yes. If someone else is collecting your order on your behalf then please make sure they have the pin code to be able to open the lockers. Simply follow the instructions in your ‘Order ready to collect’ email or text message to obtain the code.

If you have any age-restricted products in your order, they may need to provide ID for our Challenge 25 policy.  They will be asked to look at the screen so our colleagues can see you on camera and they may need to provide ID for our Challenge 25 policy - so please have this ready.

Updated on: 18 March 2022

What if I want to edit or cancel my order?

Once your order is placed, you will have until midnight the night before the day of collection to edit your order or cancel it all together.

Updated on: 18 March 2022

Will the collection be contactless?

Locker collections are designed to be contactless. The only interaction will be in the event of a failed Challenge 25 process where a colleague would need to remove age-restricted items from the locker. Or if you require assistance from one of our colleagues for any other reason.

Updated on: 18 March 2022

Are the lockers cleaned?

The lockers are cleaned and sanitised daily.

Updated on: 14 May 2022

How do Morrisons Click & Collect Lockers work?

If you have booked an order for Locker Collection, you will receive an email and text message (if your mobile number is linked to your account) when your order is ready to collect. Within this notification, there will be a link to our collection app for you to activate your locker pin code.

When you arrive at the lockers, follow the instructions on the screen within the locker unit. You’ll be asked to enter your pin code to open the lockers and collect your shopping. The screen will tell you which locker to open and a green light will show on each locker once it’s unlocked.

Updated on: 18 March 2022

What if I don’t get my confirmation email or text message?

On the day of your collection, you should receive a confirmation email and text message once your order is picked and ready for your collection slot (providing your mobile number is linked to your Morrisons.com account).

If you do not receive either of these notifications then please arrive at the store within your collection slot and visit the Customer Service Desk who will let our Home Shopping team know that you have arrived to collect your order.

Updated on: 18 March 2022

What if I have lost my confirmation email or text message?

If you have lost your confirmation email or text message before your collection time slot then please arrive at the store within your slot and visit the Customer Service Desk who can let the Home Shopping team know that you have arrived to collect your order.

Updated on: 18 March 2022

How will I know my order is ready to collect from the locker?

If you have booked an order for Locker Collection, you will receive an email and text message (if your mobile number is linked to your account) when your order is ready for you to collect.

Please close the locker door once you have collected your shopping - this will allow the next to unlock if you are collecting from multiple lockers. Follow the instructions on the screen to confirm you have completed your collection.

Updated on: 18 March 2022

What happens if I put the wrong pin code into the locker?

If your pin code is incorrect, please check and re enter the pin. You will have up to 10 attempts to enter the correct pin. After 10 failed attempts an alarm will trigger which will alert our colleagues at the home delivery hub who will assist you.

Updated on: 18 March 2022

What if I am late for my collection slot?

You can collect at any time within this window. If you arrive after your collection slot please enter your pin code, however this may no longer work. If your pin code doesn’t open the lockers, please use the call for assistance button and a colleague will help.

Updated on: 18 March 2022

What if I am early for my collection slot?

You will receive a confirmation email and text message (if your mobile number is linked to your account) when your order is ready to collect. If you have received this notification you can activate your pin code and access the locker. If you haven’t received a notification that your order is ready for collection, please wait until you receive this before collecting.

Updated on: 18 March 2022

How long is my pin code valid for?

You can activate your pin code as soon as you receive your ‘Order ready to collect’ email. The pin code will remain activated until you collect your shopping within your collection slot. If you arrive after your collection slot, your pin code may no longer work - please press the ‘Call for assistance’ button in this instance.

Updated on: 18 March 2022

How will I know which lockers to open?

Once you have entered your pin code on the screen, you will be advised which lockers contain your shopping. The screen willshow you which locker to open and a green light will  appear on each locker once it’s unlocked.

Please close the locker door once you have collected your shopping - this will allow the next to unlock if you are collecting from multiple lockers. The number of lockers you will need to collect from will depend on the size of your order.

Updated on: 18 March 2022

Where do I park to use the lockers?

For our York - Foss Island and Tynemouth store, look out for the green lockers as you enter the carpark.

For our Thornbury store, look out for the purple lockers as you enter the carpark.

There are parking bays located near the lockers. 

Updated on: 18 March 2022