Why have I only just been charged for my shop?

You may have noticed that the payment for your recent shop (placed between 1st November and 12th December) has not yet been taken.

This is due to an issue with the card payments processor affecting payments on Mastercard only. As such, any outstanding payments will be taken from Thursday 23rd January, which will appear on your bank statement as a Morrisons transaction as usual.

The reliability of the payment process is of critical importance to us and we are working hard with Mastercard to ensure a processing delay like this does not happen again. The technical issue has now been resolved and future card payments are being processed within the normal timescales.

We apologise for any inconvenience caused. If you have any concerns, please get in touch with us.

Updated on: 22 January 2020

What is the minimum order value?

You need to spend at least £40 before you can check out an order.

Updated on: 11 October 2019

Is there a delivery charge?

Our description of our delivery charges

Charges may vary depending on your delivery address, the day and time of your chosen slot and the value of your order. All delivery charges will be shown to you before you place your order.

Updated on: 11 October 2019

What payment methods do you accept?

We can't accept cash or cheques, so all payments must be made by card.

We accept: Visa, MasterCard, Visa Debit, American Express
We can't accept: Maestro, Solo or Electron.

Updated on: 11 October 2019

Why can I no longer use PayPal to pay for my order?

We have made some changes to to simplify the checkout experience for online grocery shoppers. This means that PayPal will no longer be a payment option at the checkout.

Any orders currently placed using the PayPal checkout option will still be fulfilled and delivered as normal, provided they were booked before PayPal was removed as an option. Any future orders placed will need to be checked out using a card payment.

Updated on: 18 March 2020