Checkout

How do I add a card to my account?

There are two ways to add a card to your account:

  1. Go to your Account Settings and select the 'Stored payment details' box. Click on the 'Add new card' button and enter your card details.
  2. You can also add a new card at Step 5 of the checkout. Simply click on the 'Add a credit or debit card' link and enter your card details in the box provided. Then, when you move on to Step 6, you can store the details for future use.

Updated on: 11 October 2019

My credit card isn't working

Don't panic, there's probably a simple solution.

We take payment for an order when the groceries are delivered, not when you complete your payment at the checkout. So, if your card is due to expire before we plan to take a payment, it may not be accepted on our website. Unfortunately, we can't verify your new card either, as it can't be activated until your current card expires.

If you think it may be something else, you'll need to contact your bank to make sure there are no problems with your credit/debit card. They will carry out the verification process on our behalf.

Updated on: 11 October 2019

Can I pay for an order with a card that's not in my name?

You can use an alternative card as long as you have the card owner's permission.

Updated on: 11 October 2019

How do I check out my order?

Just click the 'Checkout' button in the top right-hand corner of the page. But remember, you have to spend at least £40 first or at least £60 if you have chosen a delivery date during the Christmas period (20 to 24 December (inclusive)).

Updated on: 11 October 2019

Why can't I check out my order?

Make sure you've spent at least £40 before you try to check out an order or at least £60 if you have chosen a delivery date during the Christmas period (20 to 24 December (inclusive)).

Updated on: 11 October 2019

How do I enter a voucher code?

You'll have the chance to enter any voucher or coupon codes during Step 4 of the checkout process. Just enter the code (e.g. VOU1234567) then press the 'Add' button to use it on your order. You'll then see a green message to confirm that you're using a voucher or coupon, along with a 'Remove' option in case you change your mind. If there are any hiccups, you'll see a red message explaining the problem instead.

Updated on: 11 October 2019

I can't get the website to accept my voucher code

Make sure you're entering the code exactly as it appears. The letters VOU must be in capitals, as the system is case sensitive.

This is the same for coupon codes, the letters COU must be in capitals.

Updated on: 11 October 2019

How do I add a new address to my account?

Go to your account settings and select the 'Delivery address book' box. Then click on the 'Add an address' button, entering your details as the boxes appear.

Updated on: 11 October 2019

Why can I no longer use PayPal to pay for my order?

We have made some changes to Morrisons.com to simplify the checkout experience for online grocery shoppers. This means that PayPal will no longer be a payment option at the checkout.


Any orders currently placed using the PayPal checkout option will still be fulfilled and delivered as normal, provided they were booked before PayPal was removed as an option. Any future orders placed will need to be checked out using a card payment.

Updated on: 18 March 2020