Deliveries

Online Delivery Slots Demand

All our slots are shown online on the website. Delivery pass holders and people on the government vulnerable list can see up to to 21 days of slots available. All non delivery pass holders can see up to 7 days available slots  in advance.

All available slots are shown on the website. We do not add customers onto the vulnerable list the list is provided by the government.

Note

If you have just purchased a delivery pass it can take up to 48 hours for this availability to show in your account.

Updated on: 24 November 2020

What happens if I miss a delivery?

If you're not at home when your delivery arrives, your driver will try to reach you by phone. If they can't get hold of you, they'll leave a card letting you know what time they arrived, and asking you to contact us on 0345 322 0000 or the number provided on the card. Always make sure you call us straight away.

Note

If you do miss a delivery, we can't guarantee that the driver will be able to return with your order on the same day.

Updated on: 11 October 2019

Can I book a delivery before I've placed an order?

Yes you can. We actually recommend that you book your slot before placing your order – it helps to avoid disappointment.

Remember though, a reserved delivery slot expires after 60 minutes if you haven't checked out. If your chosen delivery slot expires, you will need to reserve the slot again, or possibly book a new one.

Updated on: 11 October 2019

I've already booked a delivery slot, why am I being asked to book another?

Delivery slots expire after 60 minutes if you haven't checked out. If your chosen delivery has expired, you will need to reserve the slot again, or possibly book a new one.

Updated on: 11 October 2019

How do I change a delivery?

When you're logged in, click on the 'My Account' tab, then the 'Orders' link - your current orders will be displayed. Find the order you want to change - when your order details appear, select the 'Change delivery' link. You will then be able to choose your preferred delivery time and confirm it.

Updated on: 11 October 2019

How do I book a delivery?

There are two ways to book a delivery:

  1. Click the 'Book a Delivery' link in the top right-hand corner of your page. You will then be asked to confirm your delivery address before we show you available delivery slots up to 21 days in advance.
  2. If you haven't already reserved a delivery slot, you will be automatically prompted to book one as you're checking out.

Updated on: 11 October 2019

How long can I hold a delivery slot for before I have to check out?

Your chosen delivery slot will be reserved for 60 minutes, but it will expire if you don't check out within that time. If your chosen delivery does expire, you'll need to reserve the slot again, or possibly book a new one.

Updated on: 11 October 2019

Late deliveries

We are working very hard to get your shopping to you on time in these exceptional times.   

If your delivery is late we will contact you either by telephone, email or text to let you know and make arrangements. 

Updated on: 03 November 2020