Deliveries

What happens if I miss a delivery?

If you're not at home when your delivery arrives, your driver will try to reach you by phone. If they can't get hold of you, they'll leave a card letting you know what time they arrived, and asking you to contact us on 0345 322 0000 or the number provided on the card. Always make sure you call us straight away.

Note

If you do miss a delivery, we can't guarantee that the driver will be able to return with your order on the same day.

Updated on: 11 October 2019

Can I book a delivery before I've placed an order?

Yes you can. We actually recommend that you book your slot before placing your order – it helps to avoid disappointment.

Remember though, a reserved delivery slot expires after 60 minutes if you haven't checked out. If your chosen delivery slot expires, you will need to reserve the slot again, or possibly book a new one.

Updated on: 11 October 2019

I've already booked a delivery slot, why am I being asked to book another?

Delivery slots expire after 60 minutes if you haven't checked out. If your chosen delivery has expired, you will need to reserve the slot again, or possibly book a new one.

Updated on: 11 October 2019

How do I change a delivery?

When you're logged in, click on the 'My Account' tab, then the 'Orders' link - your current orders will be displayed. Find the order you want to change - when your order details appear, select the 'Change delivery' link. You will then be able to choose your preferred delivery time and confirm it.

Updated on: 11 October 2019

How do I book a delivery?

There are two ways to book a delivery:

  1. Click the 'Book a Delivery' link in the top right-hand corner of your page. You will then be asked to confirm your delivery address before we show you available delivery slots up to 21 days in advance.
  2. If you haven't already reserved a delivery slot, you will be automatically prompted to book one as you're checking out.

Updated on: 11 October 2019

How long can I hold a delivery slot for before I have to check out?

Your chosen delivery slot will be reserved for 60 minutes, but it will expire if you don't check out within that time. If your chosen delivery does expire, you'll need to reserve the slot again, or possibly book a new one.

Updated on: 11 October 2019

Online Delivery Slots Demand

Online delivery slots are filling up fast as we're experiencing high demand. To see a choice of dates and times, please try and book more than 72 hours before you want us to deliver your shopping.

Updated on: 17 March 2020