What happens if this is my first order?
If you are shopping with us for the first time, we will carry out a pre-authorisation on your payment card.
This means that when you place an order with us, your payment provider will perform checks against your purchase and your details to make sure that it is you placing the order.
If the pre-authorisation fails, it will result in the cancellation of your order, so we recommend that you inform your payment card provider you will be placing an order using the Morrisons website to reduce the likelihood of this check failing due to being seen as unusual activity.
Updated on: 05 January 2021
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