Orders

What happens if this is my first order?

If you are shopping with us for the first time, we will carry out a pre-authorisation on your payment card.

This means that when you place an order with us, your payment provider will perform checks against your purchase and your details to make sure that it is you placing the order.

If the pre-authorisation fails, it will result in the cancellation of your order, so we recommend that you inform your payment card provider you will be placing an order using the Morrisons website to reduce the likelihood of this check failing due to being seen as unusual activity.

Updated on: 05 January 2021

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Where can I find my order details?

You'll find an Orders link under My Account when you sign-in. There's also a 'My orders' button in the 'Welcome back' box on the home page. Click on either of these to view existing and previous orders.

Updated on: 11 October 2019

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How do I use Shopping List?

You can create and save meal and shopping lists so it's easier to remember all the items you need.

You can access Meals & Shopping through the menu or via the homepage. You can then view, edit or add a full list to your trolley.

Updated on: 27 January 2021

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How do I know if I placed my order correctly?

When you've successfully completed an order, we'll show you an order confirmation page as well as sending you a confirmation email with all your order details.

Updated on: 11 October 2019

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How do I make changes to my groceries order?

You can make changes to an order you have placed provided it is before the ‘cut off time’, The cut off time for an order is displayed with the order details on the website or in the confirmation email you receive after booking. Just follow the simple steps below to amend an order:

  1. Sign in to your account, head to the drop down Menu and then click on My Orders
  2. Select the order you wish to amend
  3. Click ‘Edit’ and the order will appear in your trolley so you can make changes
  4. Make any changes as necessary and proceed through the checkout to complete your order

Note

You MUST complete the checkout to finalise any changes you've made. If you don't, your changes won't be saved.

Updated on: 12 January 2021

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How do I cancel an order?

Sign in to your account and click on the 'Orders' tab. Then simply find the order you wish to cancel and click 'Cancel order'.

Always make sure you edit or cancel an order before its cut-off time. If you need to cancel an order after the cut-off time, you'll need to contact our Customer Service team using our 'Contact Us' form.

Updated on: 27 March 2020

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What happens if I don't have time to finish my order?

Your reserved delivery slot will expire after 60 minutes if you haven't checked out. If you need longer to complete your shop, simply check out your order and go back to edit it later. As long as it's before your cut-off time, you can make as many changes as you like.

Updated on: 11 October 2019

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Can I re-order a previous shop?

Yes you can.

Within the drop down menu, click on Orders. Your order history is saved in here, so simply locate the order you wish to repeat. You’ll then see an option to order again/ add all to the trolley - and then you can make any changes before checking out. 

You can also try our ‘Instant Shop’ or Shopping Lists features to fill your trolley quickly. Instant Shop fills your trolley with your regular items (based on your previous shops) and Shopping Lists lets you save a collection of products as a list, so you can add all to your trolley with one click. You can make any changes before checking out with both of these features.

Updated on: 05 January 2021

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How can I get a copy of my receipt?

If you'd like to print a receipt from your order or a previous order, just click on the 'Orders' tab and find the order you're looking for. There'll be a 'Print' link under the receipt column, click on it to print a copy.

Updated on: 11 October 2019

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How late can I make amends to an order?

Every order has a cut-off time, but it can vary depending on when you placed your order and what delivery slot you booked. 

Please check your confirmation email to find your order’s cut-off time.

Remember to check out after making any amends to your order so the changes are saved.

Updated on: 05 January 2021

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What is 'Instant Shop'?

‘Instant Shop’ is a clever feature that makes shopping online with us even quicker and easier. We automatically generate a suggested order for your trolley based on your previous order history. The order is based on which products you buy regularly and frequently. Once your order has been created, you can simply make any amends you wish before checking out.

Note

Although 'Your Instant Shop' will be available to you after your first order, it will be much more accurate and effective after your third shop.

Updated on: 16 February 2021

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What time will my groceries order arrive?

Your scheduled delivery slot is outlined on your order confirmation email sent to your registered email address. In the event your order will be delayed, we will endeavour to contact you and let you know.

Updated on: 20 October 2020

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What are substitute products?

If you ever order a product that we're unable to deliver, we'll try to offer you a suitable alternative in its place. Your driver will always tell you about any substitutes when your delivery arrives, and if you're not happy with our suggested replacement, it's easy enough to return it. Please let your driver know if you wish to reject any substitutions before you are handed your shopping. Any rejected item(s) will be removed from your final bill.

If you want to return something after your driver has left, please let us know by using our online form.

Updated on: 11 February 2021

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Why is there a limit on certain items?

To ensure all of our customers can get what they need, we have
limited the number of items you can select from some categories.

Updated on: 31 March 2020

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There is a pre authorisation amount taken from my bank

We will pre-authorise payment for your order before it is fulfilled and this will show on your account as a pending payment. This pre authorised amount will reflect your “checkout amount” plus delivery charge and an allowance for substituted items, and may be different to the final amount we actually charge you.  The pre authorisation should remove as soon as your delivery is made and is removed by your own bank.  Some banks can take up to 5 days to remove pre authorisation.  

Updated on: 20 October 2020

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