Orders

Where can I find my order details?

You'll find an Orders link under My Account when you sign-in. There's also a 'My orders' button in the 'Welcome back' box on the home page. Click on either of these to view existing and previous orders.

Updated on: 11 October 2019

How do I save my order as a shopping list?

Once you've added all your items to your 'Trolley', click on the 'View trolley' link at the top of the page. Once in 'Your trolley', you'll find a 'Copy trolley to list' link on the right-hand side of the page. Click on it, name the list, and then click the 'Create and add' button to save it.

To view saved shopping lists, click on the 'Shopping Lists' tab when you sign in to your account.

Updated on: 11 October 2019

How do I know if I placed my order correctly?

When you've successfully completed an order, we'll show you an order confirmation page as well as sending you a confirmation email with all your order details.

Updated on: 11 October 2019

How do I make changes to my order?

Making changes to an order is easy. Just follow the simple steps below:

  1. Sign in to your account and click on the 'Orders' tab.
  2. Find the order you wish to amend.
  3. Click 'Edit', and the order will appear in your trolley.
  4. Make your changes and check out the amended order.

Note

You MUST complete the checkout to finalise any changes you've made. If you don't, your changes won't be saved.

Updated on: 11 October 2019

How do I cancel an order?

Sign in to your account and click on the 'Orders' tab. Then simply find the order you wish to cancel and click 'Cancel order'.

Always make sure you edit or cancel an order before its cut-off time. If you need to cancel an order after the cut-off time, you'll need to contact our Customer Service team using our 'Contact Us' form.

Updated on: 27 March 2020

What happens if I don't have time to finish my order?

Your reserved delivery slot will expire after 60 minutes if you haven't checked out. If you need longer to complete your shop, simply check out your order and go back to edit it later. As long as it's before your cut-off time, you can make as many changes as you like.

Updated on: 11 October 2019

Can I re-order a previous shop?

Yes you can, and it will save you time too. Just follow these simple steps:

  1. Sign in to your account and click on the 'Orders' tab.
  2. Find the order you wish to re-order.
  3. Click 'view' to open the order.
  4. Now select 'Order again' in the top right-hand corner of the box.

Updated on: 11 October 2019

How can I get a copy of my receipt?

If you'd like to print a receipt from your order or a previous order, just click on the 'Orders' tab and find the order you're looking for. There'll be a 'Print' link under the receipt column, click on it to print a copy.

Updated on: 11 October 2019

How late can I make amends to an order?

Every order has a cut-off time, but it can vary depending on when you placed your order and what delivery slot you booked. Please check your confirmation email to find your order's cut-off time.

Updated on: 11 October 2019

What is 'Your Instant Shop'?

Your Instant Shop is a really clever feature that makes shopping online with us even quicker and easier. It creates a 'suggested order' for you, based on products you like to buy, how often you like to buy them and even how many of them you usually buy. You can then fine-tune your 'suggested order', so you're always in complete control.

To tweak your 'suggested order', just select what products we should always include; ones we should never include; and ones that you're happy for Your Instant Shop to add, based on your previous orders.

Note

Although 'Your Instant Shop' will be available to you after your first order, it will be much more accurate and effective after your third shop.

Updated on: 11 October 2019

What time will my order arrive?

Your scheduled delivery slot is outlined on your order confirmation email sent to your registered email address. In the event your order will be delayed, we will endeavour to contact you and let you know.

Updated on: 25 October 2019

Why is there a limit on certain items?

To ensure all of our customers can get what they need, we have
limited the number of items you can select from some categories.

Updated on: 11 March 2020