What is Morrison's response to the Coronavirus?

The safety and well-being of our customers and colleagues is always our number one priority - and never more so than now, during the Coronavirus outbreak.

Whilst customers are stocking up, our colleagues are working around the clock to fill our stores with what you need, to serve our customers and communities and take care of one another when we need each other most.

We want to let you know that looking after our customers and colleagues is our priority at Morrisons, ensuring we all have a clean, safe place to shop and work.

We are working hard to fill our shops and online stores:

  • We are a Foodmaker and Shopkeeper and we’re increasing the amount of food we make in our British manufacturing sites to meet customers’ needs
  • We’ve increased the amount of stock being sent to stores from our warehouses, with colleagues working incredibly hard
  • We’re extending our home delivery service so we can deliver to more customers on their doorstep at the times they need us
  • We’re introducing temporary purchase limits on products where there is high demand, so they remain available for longer for more customers to buy
  • Cleaning in our stores is being increased throughout the day to ensure high standards of food safety and store cleanliness are maintained

You may notice that delivery slots for our online groceries service are becoming less readily available as demand for home deliveries increases. We're working hard to facilitate as many orders as we can, however please be aware that you may need to book your slot further in advance than usual.

We are following guidance provided by the Government, working closely with our suppliers and ensuring we collectively do everything possible to help the country in these challenging times.

We have plans in place to respond as the situation develops and we are working every day to meet the changing nature of the impact of this pandemic. 

Thank you for shopping with Morrisons. We promise to do our very best to work together, to support our customers and each other as we face into this challenge.

Updated on: 24 March 2020

What help is there for me if I am elderly or vulnerable?

We're welcoming workers from Marie Curie and CLIC Sargent charity shops - whose doors may need to close due to the current Coronavirus crisis - to help support elderley and vulnerable customers in our stores. 

While they are working with us, in our stores, their roles will focus on:

  • Shopping for the vulnerable in our local communities
  • Helping the elderly and vulnerable with their shopping so they get what they need
  • Helping the elderly and vulnerable at the checkouts and helping them with their bags
  • Taking items to food banks and other charities, who are desperately in need of supplies
  • Replenishing items that are needed by the community

They'll join our store colleagues - working so very hard to feed the nation - to provide the best shopping trip we can for those customers that most need our support and to take essential items to food banks. 

Updated on: 25 March 2020

What are the changes to store opening hours to help the NHS?

We have introduced a National Health Service Hour at all of our stores at the beginning of every day, Monday to Saturday, from 7am to 8am. 

A Morrisons colleague will meet you at the clearly marked staff entrance to welcome workers with an NHS badge. 

Updated on: 27 March 2020

What is Morrison's doing to help food banks?

We're making it easier for you to help, lifting buying restrictions on much-needed products. So, if you're able to, please pick up an extra product or two when you shop and leave them at the drop off point in your local store. 

We're playing our part too. As a British foodmaker, our manufacturing sites are working for longer to make more. This will help our stores give £10 million worth of food to local food banks an charities by the end of July. 

Updated on: 31 March 2020