Morrisons More Technical Issues

To use the Morrisons More app, please ensure you are a registered Morrisons More or Online grocery customer.

If you are not already registered, you will need to set up an account. If you are already registered please click 'Login' and use your current Email Address & Password combination used to register. If you have forgotten which email address you have used, please contact one of our live chat agents who can check for you. If you have forgotten your password, please click to reset.

Tips...
Make sure you are running the latest version of the app on your phone - you can check this in the Google Play or App store.

Ensure you are using a phone with an iPhone operating model of iOS 14 or Android 4. If your email & password are auto-completing, please remove this and manually enter your details as your phone may be entering an old password.

Try to access Morrisons More via the website www.morrisons.com/more If you have an Apple or Google wallet on your phone you can add a barcode here, so you can always scan from your phone even when you can't use the app. You'll find this if you click the plus sign (+) by the barcode.

If you still need help, please complete the enquiry form below and one of our agents will be in touch to assist you.

This can happen when you have more than one account registered, or if you have recently requested a replacement card.

If you have recently requested a new card please follow the below steps

1. Log out of your app / Online Account
2. Log back into the app / Online Account

Once you have completed these steps, your current card number should show.

If you still need help, please complete the enquiry form below and one of our agents will be in touch to assist you.

We run different offers at various times and you may not currently have any new offers, please keep checking into the app and scanning your Morrisons More card so we know which offers are best suited to you.

We would also advise checking your Marketing Preferences.

Head to your account section in the app, and scroll down to 'Marketing Preferences'. Here you can check if you are opted in to receive marketing, and update your preferences. 

The Morrisons More app will only work on iPhones using operating system 15.5+.

In order to access the app, you should upgrade the operating system to the latest version. If this is not possible, there are still other ways of being able to access Morrisons More:

• Internet Browser - You can access Morrisons More via the web on your mobile handset and save the Morrisons More page as a shortcut on your device homepge.
• Desktop - You can access Morrisons More by searching on a search engine.
• Physical Card - You can continue to scan your physical Morrisons More card.

If you do not have a physical card, you can request one via the app or your online account, or by speaking to our customer services team.

The Morrisons More app will only work on Android phones using operating system 6+.

In order to access the app, you should upgrade the operating system to the latest version.

If this is not possible, there are still other ways of being able to access the Morrisons More app:

• Internet Browser - You can access Morrisons.com via the web on your mobile handset and save the Morrisons More page as a shortcut on your device homepage.
• Desktop - You can access Morrisons.com by searching on a search engine.
• Physical Card - You can continue to scan your physical Morrisons More card.

If you do not have a physical card, you can request one via the app or your online account, or by speaking to our customer services team.

Log in to the Morrisons More app, and tap the barcode on the home page to open your digital More Card.

At the bottom of the screen, tap 'Add to Apple Wallet' or 'Add to Google Wallet', and then select 'add' in the top right hand corner.

Unfortunately we do not yet have the capability for customers to earn points or receive discounts via Smartwatch Technology.

You can still pay as usual with Apple Pay but unfortunately you cannot use your More card from the watch.

You can add it to your Apple or Google wallet for use on your phone. We are looking to develop this in the near future to enhance and improve our customer's shopping experience.

If your More card isn't working correctly, please speak to a colleague in store or contact our customer services team using the enquiry form below.

They can check if your card is active and issue you with a new one if required.

Please close and then re-open the app.

If that doesn't work then please follow the steps below;

• Go to your app or play store
• Search 'Morrisons More'
• Click update
• If the problem persists, please delete and reinstall the app

If you're unable to update your app, you can still access your Morrisons More account via the website at morrisons.com/more. You can also request a physical More Card via your account settings on the website.

We have updated our login system to provide additional protection for your Morrisons account.

Yes. If you have an existing account with Morrisons.com or Morrisons More you can log in using those details.

2-Step Verification adds an extra layer of security to your account. Instead of just asking for a password, we may ask for a second piece of information to prove it’s really you. This makes it much harder for anyone else to access your account details, therefore we recommend setting this up as early as possible.

You can choose the method that is easiest for you:

Text Message: We send a unique code to your mobile phone.
Authenticator App: Use a secure app to generate a code.

You’ll also be able to sign in faster and more securely with Passkey, Face ID, or Touch ID on your phone without the need to type a password.

If you are having trouble with one method, look for the "Try another method" link on the screen. This will allow you to switch between using a text message, biometrics, or an app authenticator.

While it is not mandatory, we highly recommend setting it up to keep your account secure. You can choose to "Set up now" during registration, or click "Remind me later" to do it at another time.

To make sure you’re the only one with access to your account, we’ll occasionally ask you to verify your identity. It’s just our way of adding an extra layer of protection when you’re making important changes, such as:

1. Updating your personal details or email.
2. Setting a new password.
3. Signing in from a new or unrecognised device.

A passkey is a secure and fast way to log in without typing a code. It uses the technology already built into your device - like face ID or touch ID on your phone without the need to type a password.

Please check your Junk or Spam folders.

The code is valid for 15 minutes.

If it hasn't arrived, click the "Resend" button on the screen (please wait at least 60 seconds before trying again).

Check that your phone has a signal.

Ensure you entered the correct mobile number (you can use the standard format, e.g. 07...).

If the text doesn't arrive, click "Try another method" to use an authenticator app or biometrics instead.

When you no longer have access to your registered email, don't worry, you can get in touch with us by completing the enquiry form or call 0345 611 6111 and our team will be happy to change it for you.

If you experience issues registering your card, you can get in touch with us by completing the enquiry form or call 0345 611 6111 and our team will be able to help.

Yes. For your security, email and text verification codes expire after 30 minutes. If your code has expired, simply request a new one.

We collect only the necessary details to manage your account and offers. We are committed to protecting your privacy. You can view our full Privacy Policy and Cookie Policy on our website for detailed information on how we collect and use your data.

An Authenticator app is a security tool that acts like a digital key fob for your online accounts. It generates a temporary code every 30 seconds that you enter alongside your password to prove it’s really you logging in. It’s safe and works even when your phone has no signal.