Morrisons More Technical Issues

I am having issues logging into the Morrisons More App

To use the Morrisons More App, please ensure you are a registered Morrisons More or Online grocery customer.

If you are not already registered, you will need to set up an account. If you are already registered please click 'Login' and use your current Email Address & Password combination used to register. If you have forgotten which email address you have used, please contact one of our live chat agents who can check for you. If you have forgotten your password, please click to reset.

Tips...
Make sure you are running the latest version of the app on your phone- - you can check this in the Google Play or App store.

Ensure you are using a phone with an iPhone operating model of iOS 14 or Android 4 If your email & password are auto-completing, please remove this and manually enter your details as your phone may be entering an old password.

Try to access Morrisons More via the website www.morrisons.com/more If you have an Apple or Google wallet on your phone you can add a barcode here, so you can always scan from your phone even when you can't use the app. You'll find this if you click the plus sign (+) by the barcode.

If you still need help, please complete the enquiry form below and one of our agents will be in touch to assist you.

Updated on: 18 January 2024

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My Morrisons More Card Number is different on the App / My Online Account

This can happen when you have more than one account registered, or if you have recently requested a replacement card.

If you have recently requested a new card please follow the below steps

  1. Log out of your App / Online Account
  2. Log back into the App / Online Account

Once you have completed these steps, your current card number should show.

If you still need help, please complete the enquiry form below and one of our agents will be in touch to assist you.

Updated on: 18 January 2024

Do you still require help to answer your question?

Click yes to contact us

I am not seeing any offers or promotions on the Morrisons More app

We run different offers at various times and you may not currently have any new offers, please keep checking into the App and Scanning your Morrisons More Card so we know which offers are best suited to you.

We would also advise checking your Marketing preferences.

Head to your account section in the app, and scroll down to 'Marketing Preferences'. Here you can check if you are opted in to receive marketing, and update your preferences. 

Note

Your personalised promotions will need activating for them to work, you can do this on the App or via your online account.

Updated on: 20 December 2023

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The Morrisons More app is not working on my iPhone

The Morrisons More app will only work on iPhones using operating system 12+.

In order to access the app, you should upgrade the operating system to the latest version. If this is not possible, there are still other ways of being able to access Morrisons More:

  • Internet Browser - You can access Morrisons More via the web on your mobile handset and save the Morrisons More page as a shortcut on your device.
  • Homepage Desktop - You can access Morrisons More by searching on a search engine.
  • Physical Card - You can continue to scan your physical Morrisons More card.

If you do not have a physical card, you can request one via the app or your online account, by completing the enquiry form below or by speaking to our customer services team.

Updated on: 18 January 2024

Do you still require help to answer your question?

Click yes to contact us

The Morrisons More app is not working on my Android phone

The Morrisons More app will only work on Android phones using operating system 5+.

In order to access the app, you should upgrade the operating system to the latest version.

If this is not possible, there are still other ways of being able to access the Morrisons More app:

  • Internet Browser - You can access Morrisons.com via the web on your mobile handset and save the Morrisons More page as a shortcut on your device homepage.
  • Desktop - You can access Morrisons.com by searching on a search engine.
  • Physical Card - You can continue to scan your physical Morrisons More card.

If you do not have a physical card, you can request one via the app or your online account, by completing the enquiry form below or by speaking to our customer services team.

Updated on: 18 January 2024

Do you still require help to answer your question?

Click yes to contact us

How do I add my More Card to my Apple or Google Wallet?

Log in to the Morrisons More app, and tap the '+' icon next to the barcode on the home page.

At the bottom of the screen, tap 'Add to Apple Wallet' or 'Add to Google Wallet', and then select 'add' in the top right hand corner.

Updated on: 20 December 2023

Does my More Card work on my smart watch?

Unfortunately we do not yet have the capability for customers to earn points or receive discounts via Smartwatch Technology.

You can still pay as usual with Apple Pay but unfortunately you cannot use your More Card from the watch.

You can add it to your Apple or Google wallet for use on your phone. We are looking to develop this in the near future to enhance and improve our customer's shopping experience.

Updated on: 20 December 2023

My More Card doesn't work when I scan it at the till

If your More Card isn't working correctly, please speak to a colleague in store or contact our customer services team using the enquiry form below.

They can check if your card is active and issue you with a new one if required.

Updated on: 19 January 2024

Do you still require help to answer your question?

Click yes to contact us

When I open the Morrisons More App all I can see is a blank screen. How do I fix this?

Please close and then re-open the app.

If that doesn't work then please follow the steps below;

  • Go to your app or play store
  • Search 'Morrisons More'
  • Click update
  • If the problem persists, please delete and reinstall the app

Updated on: 29 February 2024

I am unable to update my app to the latest version and therefore cannot access my More account - how can I view my balance and convert More Points into vouchers?

If you're unable to update your app, you can still access your Morrisons More account via the website at morrisons.com/more. You can also request a physical More Card via your account settings on the website.

Updated on: 02 February 2024