Morrisons More Technical Issues

I am having issues logging into the Morrisons More App

To use the Morrisons More App, please ensure you are a registered Morrisons More or Online grocery customer. If you are not already registered, you will need to set up an account.

If you are already registered please click 'Login' and use your current Email Address & Password combination used to register.

Tips...
Ensure you are running the latest version of the App on your Phone
If the Email & Password is auto-completing please remove this and manually enter your details as your phone may be entering an old password.

If you still need help, please use the options below to speak to one of our live chat agents, or to complete an enquiry form.

Updated on: 22 May 2023

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I am unable to log into Morrisons More online account

To log into Morrisons More online please ensure you are a registered Morrisons More user, or an Online customer already. If you are not already registered you will need to register.

If you are already registered please click 'Login' using the email address & password combination used to register.

Tips...

  1. Ensure you are using Google Chrome
  2. If the Email & Password is auto-completing please remove this and manually enter your details as your browser may be entering an old password.

If none of the above are successful, please click the 'Reset My Password' link and follow the steps provided.

If you still need help, please use the options below to speak to one of our live chat agents, or to complete an enquiry form.

Updated on: 22 May 2023

Do you still require help to answer your question?

Click yes to contact us

My Morrisons More Card Number is different on the App / My Online Account

This can happen when you have more than one account registered, or if you have recently requested a replacement card.

If you have recently requested a new card please follow the below steps

  1. Log out of your App / Online Account
  2. Log back into the App / Online Account

Once you have completed these steps, your current card number should show.

If you still need help, please use the options below to speak to one of our live chat agents, or to complete an enquiry form.

Updated on: 22 May 2023

Do you still require help to answer your question?

Click yes to contact us

I am not seeing any offers or promotions on the Morrisons More app

We run different offers at various times and you may not currently have any new offers, please keep checking into the App and Scanning your Morrisons More Card so we know which offers are best suited to you.

We would also advise checking your Marketing preferences.

Head to My Account under the services section of the App when you are taken to your profile you can check and update your Marketing Preferences.

Note

Your promotions need activating for them to work, you can do this on the App or via your online account.

Updated on: 22 May 2023

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The Morrisons More app is not working on my iPhone

The Morrisons More app will only work on iPhones using operating system 12+.

In order to access the app, you should upgrade the operating system to the latest version. If this is not possible, there are still other ways of being able to access Morrisons More:

  1. Internet Browser - You can access Morrisons More via the web on your mobile handset and save the Morrisons More page as a shortcut on your device homepage
  2. Desktop - You can access Morrisons More by searching on a search engine
  3. Physical Card - You can continue to scan your physical Morrisons More card.

If you do not have a physical card, you can request one.

Open App>Open Profile>Open Manage my Card> Request new card, alternatively report as lost, stolen or damaged to receive a replacement card.

Updated on: 22 May 2023

Do you still require help to answer your question?

Click yes to contact us

The Morrisons More app is not working on my Android phone

The Morrisons More app will only work on Android phones using operating system 5+.

In order to access the app, you should upgrade the operating system to the latest version. If this is not possible, there are still other ways of being able to access the Morrisons More app:

  1. Internet Browser - You can access Morrisons.com via the web on your mobile handset and save the Morrisons More page as a shortcut on your device homepage.
  2. Desktop - You can access Morrisons.com by searching on a search engine.
  3. Physical Card - You can continue to scan your physical Morrisons More card.

If you do not have a physical card, you can request one.

Open App>Open Profile>Open Manage my Card> Request new card, alternatively report as lost, stolen or damaged to receive a replacement card.

Updated on: 22 May 2023

Do you still require help to answer your question?

Click yes to contact us