My Orders

If your order was delivered or collected within the past 48 hours, you can request a refund via the groceries website or app by following the instructions below;

• Log into your groceries account.
• Go to the "Orders" section.
• Choose the correct order and follow the instructions to complete the refund request.

Refunds can take 7 - 10 days to appear in your account from the date we have processed the refund.

If 10 days have passed and you have not received your refund please call our Customer Services team on 0345 611 6111 (Option 1).

To see if we deliver to your area, enter your postcode in the link below:

Click here to check your postcode

You can change your delivery or Click & Collect slot at anytime as long as it's before your order cut off time which will be detailed in your order confirmation email.

Log into your account, click "Edit order" from the home page, then click "Change your slot". Once you've selected a convenient slot, remember to check out to save the changes.

Yes, as long as you add the address to your account before placing the order. If you'd like to add a new delivery address to your account, simply click on the 'Account Settings' tab and go through to your 'Delivery address book'.

The minimum order spend for Online Shopping is £25 (excluding any delivery or collection charges). For Home Delivery orders under £40, a £3 small order charge applies.
If the order is then edited and the total increases to £40 or above, the charge will automatically be removed.

Every order has a cut-off time, but it can vary depending on when you placed your order and what delivery slot you booked. Please check your confirmation email to find your order's cut-off time. You can amend your order up to this time.

Sign in to your account and click on the 'Orders' tab. Find the order you wish to cancel and click 'Cancel order'.

Always make sure you edit or cancel an order before its cut-off time. If you need to cancel an order after the cut-off time, you'll need to call our Customer Services team.

We will pre-authorise payment for your order before it is fulfilled and this will show on your account as a pending payment. This may be different to the final amount we actually charge you. The pre-authorisation should clear when your delivery is made and is removed by your payment card provider. You should contact your card provider if your order has been cancelled as a result of pre-authorisation

We will pre-authorise payment for your order before it is fulfilled and this will show on your account as a pending payment. This pre authorised amount will reflect your “checkout amount” plus delivery charge and an allowance for substituted items, and may be different to the final amount we actually charge you.

The pre authorisation should remove as soon as your delivery is made and is removed by your own bank. Some banks can take up to 5 days to remove pre authorisation.

Under exceptional circumstances, such as adverse weather conditions, we may be unable to fulfill your order. We will send you an email to confirm this. We apologise for any inconvenience caused.

We strive to deliver your order within your chosen time slot. Please check the app or website for the latest delivery updates.

If your order is expected to arrive outside the scheduled time, we’ll do our best to notify you in advance. If your order was delivered outside your time slot and you’d like to discuss this, please contact our Customer Services team on 0345 611 6111 where one of our colleagues will be more than happy to help.

For further support, you can also submit an enquiry form below.

If you are not home to accept your delivery, your driver will attempt to contact you. If the driver is unable to contact you, your order may be cancelled.

We always aim to deliver within your chosen slot so please try to be home during this time. Look out for delivery updates on the app or website.

Your scheduled delivery slot is outlined in your order confirmation email sent to your registered email address.

If you have age-restricted products in your order, we will need to verify your age in line with our challenge 25 policy. You may be asked to provide your ID before we deliver your shopping so please have this ready. If we are not able to verify the age of the person we are delivering to, we will remove any age-restricted products from the order before we deliver (these items will of course be removed from your final charge).

Unfortunately, there may be situations where products need to be recalled. We have an article available here that provides more information on any current recalls.

View Morrisons product recalls

Making changes to an order is easy. Just follow the simple steps below:

1. Sign in to your account and click on "My Account", then the 'Orders' option.
2. Find the order you wish to amend.
3. Click 'Edit', and the order will appear in your trolley.

You must complete the checkout again to finalise any changes you've made. If you don't, your changes won't be saved.

Just click the 'Trolley' button in the top right-hand corner of the page or the checkout button in the app, and follow the steps to checkout your order.

You'll find details of all your orders in "My Account" > "Orders". You'll also see details of your next order on the homescreen.

When you've checked out an order, we'll send you a confirmation email with all your order details. You can also view your order by going into "My Account" > "Orders".

Your order slot will expire after 60 minutes if you haven't checked out your order. If you need longer to complete your shop, simply check out your order and go back to edit it later. As long as it's before your cut-off time, you can make as many changes as you like.

Yes you can, and it will save you time too. Just follow these simple steps:

• Sign in to your account and click on "My Account" > "Orders"
• Find the order you wish to re-order
• Click 'Order details' to open the order
• Now select 'Add all to trolley'
• Continue to checkout as normal

How it works;

1. Register with Morrisons.com
2. Choose your click and collect location as: Port of Penzance Click & Collect (Isles of Scilly only).
3. Complete your shopping and checkout your order
4. After every order, forward your order confirmation to Islesofscilly@morrisonsplc.co.uk with the following information - Full customer name, Morrisons order reference number, date of collection, customer shipping account number, mobile phone number, address including island and postcode. Our store team can then process your order.

If you ever order a product that we're unable to fulfil, we'll try to offer you a suitable alternative in its place. For more information on substitutes, please visit this page.

If the boat to the Isles of Scilly is cancelled we will be notified by your nominated shipping representative. Our Customer Services team will contact you to advise that your original order has been cancelled and to rebook at the next available slot.

For full terms and conditions for this collection location click here.