Upgrading our Website & App

At Morrisons, we're dedicated to making grocery shopping online even easier for you. That's why you have received an email from us announcing that we're upgrading our Morrisons Grocery website and transitioning to one Morrisons Groceries app.

What do you need to do?
For now, nothing. However, once our upgrade is complete, you'll need to download a new Morrisons Groceries app.

We'll be back in touch closer to the time to share what you'll need to do, so please keep an eye on your emails.

If you have any questions or concerns, please fill out the enquiry form below. One of our colleagues will be more than happy to help.

If you've been asked to download a new app, it's because we're moving all our customers to one Morrisons Groceries app and upgrading our website to make your online shopping experience even easier.

You'll need to head to the app store and download the new Morrisons Groceries app (green logo). You won't need to make a new account. You can log in using your current username and password.

We recommend deleting the old app (white logo) afterwards to keep your home screen nice and tidy.

Here's a taste of what you can look forward to:
New Look, Feel & Features: Get ready for a website with a fresh, user-friendly design that makes online shopping even easier.
Easier Delivery & Collection Booking: You'll be able to manage Home Delivery orders and Click & Collect slots in one app.

If you received an email about our exciting upgrades, you'll need to download the new Morrisons Groceries app. This is because we're improving your online shopping experience with a single, unified app.

How to Download the New App:
Head to the App Store (Apple) or Google Play Store (Android) and search for "Morrisons Groceries." Look for the app with the green logo.

Switching from the Old App:
Once you've downloaded the new app (green logo), you can delete the old app (white logo) after logging into the new one using your same username and password.

Your Account & Settings:
There's no need to create a new account. Your existing login credentials will work with the new app.

Your settings and preferences will remain unchanged. You'll be able to shop like usual and enjoy the same great range of products and tasty promotions.

We apologise for any inconvenience you're experiencing. You might be encountering temporary access issues because we're currently upgrading the Morrisons Grocery website and transitioning to a single Morrisons Groceries app.

If you received an email notification, this confirms you're part of the exciting upgrade and will soon benefit from the new platform. If you haven't received an email, please check your spam.

If you still can't see an email from us, please fill out the form below, and we'll look into this for you.

We're working hard to minimise downtime, and you should have access again soon.

Once we have finished our upgrades, you may need to download a new app, but we'll inform you if this is required.

As part of our Morrisons Groceries website and app upgrade, we provide improved order tracking features. Adding a mobile phone number allows us to send you convenient order updates via text message.

We are committed to your privacy and will only use your mobile number for order-related updates.

No, your current orders won't be affected. Just remember to make any changes before your usual cut-off time.

We'll contact you directly by email if we need anything from you regarding a current order.

If you have items in my basket but haven't placed an order yet, and you have received an email about our overnight website update, you'll need to complete your order and checkout before the upgrade begins that evening.

If you have an order scheduled for delivery on a day we are upgrading our website, you won't see your order details reflected in your order history on the website just yet.

Don't worry; your order is still on track and will be delivered as planned.

Your order details will be updated in your history once it's delivered. You'll also continue to receive email and app notifications (if you've opted-in) about your order.

We apologise for any concern this may cause. While we upgrade our website and app, you may not receive any email, text message, or push notification updates about your order.

Rest assured, your order is progressing as usual.

If you have any questions or concerns about your order, please fill out the enquiry form below. One of our colleagues will be more than happy to help.

We apologise for any inconvenience this may cause. Due to our ongoing website and app upgrades, the online refund request feature is temporarily unavailable on Morrisons.com.

If there's anything you need regarding your order, please fill out the enquiry form below. One of our colleagues will be more than happy to help.

We prioritise the security of your transactions. As part of our Morrisons Groceries app upgrade, we've implemented additional 3DS (3D Secure) security checks for your protection.

What is 3DS?
3DS is an extra layer of security used by many banks to verify your identity during online card transactions and help prevent unauthorised card use.

How does it work?
Once you reach checkout or add a new card, you'll be redirected to your bank's secure platform for verification. This might involve:

Verifying through your banking app: This is often the most convenient option.
Receiving a one-time passcode (OTP) via text message: Enter the code on the Morrisons website to complete the process.

What to do next:
Follow the instructions on the screen to complete your verification through your bank. Once confirmed, you'll be redirected back to Morrisons to finalise your order or card addition.

We appreciate your understanding as we prioritise your online shopping security.

If you have an active Delivery Pass, don't worry; you do not need to do anything. We will add the delivery pass on the new website, and you can shop and book delivery slots as normal.

Yes, you can continue to use your Morrisons More Card to earn More Points and shop our More Card Exclusives. It will continue to work in-store, online, and on our apps. You'll still have all your More Points too.

We understand you might be seeing the same card details listed multiple times in your wallet. During our recent website and app upgrade, we prioritised ensuring no payment information was lost. As a precaution, we kept all card details on file.

The good news is that you can safely delete the duplicate card details. Only keep the card information you want to use for future purchases.

Here's how to remove duplicates:

1. Access your Morrisons Groceries wallet.
2. Identify the duplicate card entries.
3. Select and remove the unwanted duplicates following the in-app instructions.

If you have any questions or concerns, please fill out the enquiry form below. One of our colleagues will be more than happy to help.

One of your delivery addresses has transitioned to the new website, while the other(s) will be migrated in the coming weeks.

You can still place orders for both addresses during the upgrade.

1. While we update our website and migrate your addresses, the easiest way to order is through both the green and white Morrisons Groceries app.
2. Delivery slots for one or more of your addresses will show as available in one app, while your other addresses will show in the other app.
3. You can log in to each app using the same details.
4. All your favourite items and payment details will be saved on both apps.

Alternatively, if you prefer to shop through our website, we have put together a short helpful guide explaining the easiest way to navigate between our sites.

Click here for a guide to navigate our two websites.

We'll be back in touch once all of your addresses are migrated to our new website and app.

If you have any questions or concerns, please fill out the enquiry form below. One of our colleagues will be more than happy to help.

We have upgraded the Morrisons Grocery website and transitioned to a single Morrisons Groceries app, so some promotions have been refreshed, which may have caused a slight difference in your order total. We have added a voucher to your order to ensure you are charged the original amount of your order and no more.

Your receipt will be emailed to you after your order is delivered or collected.

You can also access it as a PDF in your Groceries account by going to My Account > My Orders > selecting your order, and clicking the link to the PDF receipt.

If you don’t see the email in your inbox, please check your spam folder, and be sure to add info@morrisons.com to your address book to avoid missing any future emails.

If you still can't see an email from us, please fill out the form below, and we'll look into this for you.