Using Our Mobile App

You can check out an order using your Morrisons Grocery App, but for security reasons your payment details must be registered on our website first.

If you've just registered with Morrisons and you're using your mobile device to do your very first shop, you'll need to go to the website to store your payment details and checkout.

Once you've completed that first shop (or if you're an existing customer with stored payment details), you can check out using the app.

We decided to hide the tab bar after receiving some useful feedback from users. They felt it was too easy to unintentionally click on the buttons in the tab bar while scrolling.

iPhone/iPod touch users:
While viewing a product list or basket, simply rotate your device to display a full-screen 'shelf view'.

Android users:
Just enter 'landscape mode'.

You can change to 'shelf view' by putting the zoom level on its lowest setting.

Note
There are separate zoom levels for 'basket' and 'shop'.

When you're looking at a list of products, clicking on a product image will take you through to the detailed product information.

iPhone/iPod touch users:
In basket view, you can also click on the '>' button in the callout.

Android users:
You can press and hold the 'show details' link for a few seconds to view more information.

No, don't worry. By removing the need to login or log out, we've made it easier for you to go in and out of the application. Because of this, we always ask you to enter your password or PIN before you perform any secure operation, such as booking a delivery slot or checking out.

To reduce installation time and save storage space on your mobile device, product images are not downloaded as part of the catalogue when you first install the app. Instead, they're only downloaded if and when they're required. So, when you view a list of products for the first time, the app will automatically download the images for those products. The images are then stored locally on your mobile device for future use.

When you initially install the app, the catalogue you download is stored offline. Because of that, when you're using the app the server will occasionally perform quick background checks to make sure product information and prices are kept up to date. You'll see the notification while the quick check is happening, but it won't necessarily be a large data transfer.

If you are on a limited data plan and are worried about data usage, consider changing your settings so the app only ever syncs using wifi. To do this, you must go to your settings (click the cog mark on the homepage), and select the 'Catalogue download preference' link. You'll then be able to set it to 'Wireless only'. Don't worry - this won't stop you from using the app on mobile networks for general shopping.

Alternatively, if you are happy that the app syncs over mobile networks, but want to manage when it happens, you can do that too. Once you've finished shopping, go to 'Settings' and select 'Close application'. This will shut down the application, including the catalogue sync service so that nothing is running in the background when you don't want it to. Then, next time you start up the application it will start a catalogue sync again, getting you back up to date as quickly as possible.

Android only:
While 'front of pack' information (like product names and prices) is downloaded as part of the catalogue when you install the app, the 'back of pack' information (like nutritional information and ingredients) is only downloaded as required when you're online. This reduces installation time and saves storage space on your mobile device.

If you'd like to change this setting, follow these three simple steps:
Press the 'cog' icon on the homepage to go to the settings menu.
Select the 'Catalogue type' menu.
Finally, select 'Complete' to synchronise the entire database, including the back of pack information. If you'd like to revert back to the original setting, you just have to go to 'Catalogue type' and select 'Front of the pack only'.

We are making our My Morrisons card even more secure. We have updated the More Card app and website to help protect your account. The biggest difference is we've introduced two-Step Verification, a process that helps confirm that it’s you accessing your account.

The app won't ask you for this extra verification for everything, only for preferences, account details and requesting vouchers.

To make sure your More Card account is super secure, update your phone with the latest version of the app.

Whenever you need to change preferences or view account details, you'll be asked to complete a Two-Step Verification:
We send you a 6 digit code via email - it will be valid for 20 minutes
You pop this code in where the app or the website asks for it, confirming it's you

That is all it takes to complete a Two Step Verification.