Help & FAQs for:Online Shopping

Find information if your missing products in your delivery

Find information if you have a late or early delivery 

Find information if you have Substitutions in your order

Find information about cancelling online orders

Find information about our plastic and paper bag policy

Find information about amendments to your delivery or order

Find information about our Delivery services

Find information about our Product availability

Find information about our Delivery slots and availability

Find information about our Challenge 25 policy

Get help with damaged or leaking products

Get help with product dates.

Get help with a products quality, taste or appearance.

Find information about product promotional offers and pricing

Get help and information about alleged allergens

Find information about our Delivery services

Get help with the return of an electrical product.

Get help if you have found a foreign body in your product.

Find information about how to cook withyour online bought products

Get help if one of our products has made you ill.

Get help with the ingredients of a product.

Find information about product recalls

Find information regarding our Delivery Passes and Charges

Find information regarding amending your Account/Password & Personal details

Find information if you are having Payment Issues

Find information if you haven't received an order confirmation email

Find information if your E-Voucher is not working

Get help with website & technical issues

Pay a compliment to a member of our staff or service.

Get help with a poor service complaint.

Inform us about the standards of one of our drivers.

Inform us about damage to your property or person.

Find information about our Click & Collect offerings.

Find information about our Click and Collect Lockers.