Click & Collect Lockers

How do Morrisons Click & Collect Lockers work?

If you have booked an order for Locker Collection, you will receive an email and text message (if your mobile number is linked to your account) when your order is ready to collect. Within this notification, there will be a link to our collection app for you to activate your locker pin code.


When you arrive at the lockers, follow the instructions on the screen within the locker unit. You’ll be asked to enter your pin code to open the lockers and collect your shopping. The screen will tell you which locker to open and a green light will show on each locker once it’s unlocked.


Please close the locker door once you have collected your shopping - this will allow the next to unlock if you are collecting from multiple lockers. Follow the instructions on the screen to confirm you have completed your collection.

Updated on: 26 November 2020

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Where can I use Click & Collect Lockers?

We are currently trialling locker collections at our York - Foss Island store. Please check our website for other Click & Collect locations.

Updated on: 26 November 2020

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What if I don’t get my confirmation email or text message?

On the day of your collection, you should receive a confirmation email and text message once your order is picked and ready for your collection slot (providing your mobile number is linked to your Morrisons.com account).


If you do not receive either of these notifications then please arrive at the store within your collection slot and visit the Customer Service Desk who will let our Home Shopping team know that you have arrived to collect your order.

Updated on: 26 November 2020

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How will I know my order is ready to collect from the locker?

If you have booked an order for Locker Collection, you will receive an email and text message (if your mobile number is linked to your account) when your order is ready for you to collect.

Updated on: 26 November 2020

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What if I don’t receive my confirmation email or text message?

On the day of your collection, you should receive a confirmation email and text message once your order is picked and ready for your collection slot (providing your mobile number is linked to your Morrisons.com account).


If you do not receive either of these notifications then please double check your account to ensure your order is booked. If so, please arrive at the store within your collection slot and visit the Customer Service Desk who will let our Home Shopping team know that you have arrived to collect your order.

Updated on: 26 November 2020

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What if I have lost my confirmation email or text message?

If you have lost your confirmation email or text message before your collection time slot then please arrive at the store within your slot and visit the Customer Service Desk who can let the Home Shopping team know that you have arrived to collect your order.

Updated on: 26 November 2020

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What if I am early for my collection slot?

You will receive a confirmation email and text message (if your mobile number is linked to your account) when your order is ready to collect. If you have received this notification you can activate your pin code and access the locker. If you haven’t received a notification that your order is ready for collection, please wait until you receive this before collecting.

Updated on: 26 November 2020

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What if I am late for my collection slot?

Our collection slots are 1 hour 30 minutes for your convenience and you can collect at any time within this window. If you arrive after your collection slot please enter your pin code, however this may no longer work. If your pin code doesn’t open the lockers, please use the call for assistance button and a colleague will help.

Updated on: 26 November 2020

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How long is my pin code valid for?

You can activate your pin code as soon as you receive your ‘Order ready to collect’ email. The pin code will remain activated until you collect your shopping within your collection slot. If you arrive after your collection slot, your pin code may no longer work - please press the ‘Call for assistance’ button in this instance.

Updated on: 26 November 2020

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What happens if I put the wrong pin code into the locker?

If your pin code is incorrect, please check and re enter the pin. You will have up to 10 attempts to enter the correct pin. After 10 failed attempts an alarm will trigger which will alert our colleagues at the home delivery hub who will assist you.

Updated on: 26 November 2020

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How will I know which lockers to open?

Once you have entered your pin code on the screen, you will be advised which lockers contain your shopping. The screen will tell you which locker to open and a green light will show on each locker once it’s unlocked.


Please close the locker door once you have collected your shopping - this will allow the next to unlock if you are collecting from multiple lockers. The number of lockers you will need to collect from will depend on the size of your order.

Updated on: 26 November 2020

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What if I can’t collect my order at the specified time?

Once your order is placed, you will have until midnight the night before the day of collection to edit or cancel your order. If you realise you are not able to collect after this time, please contact the Customer Service Desk using our online form within our Help Hub.

Updated on: 26 November 2020

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What will I need to collect my order?

You will need a 6 digit pin code to open the lockers to collect your shopping. Simply follow the instructions in your ‘Order ready to collect’ email or text message. If someone else is collecting your order on your behalf then please make sure they have the pin code.

If you have any age-restricted products in your order then you may need to provide ID for our Challenge 25 policy.

Updated on: 26 November 2020

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Where do I park to use the lockers?

As you enter the store car park, look out for the signage for Click & Collect and the green locker units. There are 4 designated parking bays adjacent to the locker unit with white markings.

Updated on: 26 November 2020

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Can someone else collect my shopping on my behalf?

Yes. If someone else is collecting your order on your behalf then please make sure they have the pin code to be able to open the lockers. Simply follow the instructions in your ‘Order ready to collect’ email or text message to obtain the code.

If you have any age-restricted products in your order, they may need to provide ID for our Challenge 25 policy.

Updated on: 26 November 2020

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What if I don’t want the substituted products that you have provided?

If you don’t wish to accept substitutions we have made, please place the items back into the same locker and close the door. Your substitutions should be in a blue bag so they are easy for you and our colleagues to spot. Our colleagues will check the lockers for remaining items after collection and any items left will be deducted from your final bill.
 


 
 
 

Updated on: 11 February 2021

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What if I’ve got age restricted products in my shopping?

If you have age-restricted products in your order, we will need to verify your age. You will be asked to look at the screen so our colleagues can see you on camera and you may need to provide ID for our Challenge 25 policy - so please have this ready.

Updated on: 26 November 2020

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Will my shopping be packed in carrier bags?

Yes. Your shopping will be packed into carrier bags for your convenience.

Updated on: 26 November 2020

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What if I want to edit or cancel my order?

Once your order is placed, you will have until midnight the night before the day of collection to edit your order or cancel it all together. After this point, please contact the Customer Service Desk on 0345 611 6111 if you will no longer be able to collect your order.

Updated on: 26 November 2020

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Will the collection be contactless?

Locker collections are designed to be contactless. The only interaction will be in the event of a failed Challenge 25 process where a colleague would need to remove age-restricted items from the locker. Or if you require assistance from one of our colleagues for any other reason.

Updated on: 26 November 2020

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Are the lockers cleaned?

The lockers are cleaned daily and when they are closed, a UVC light inside the lockers will sanitise the bag surfaces.

Updated on: 26 November 2020

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