Click & Collect

How does Morrisons.com Click & Collect work?

Our regular Click & Collect service works by following the steps below. See also Van Collection and Click & Collect Lockers.

  1. Log in to your account, and select click and collect as your preferred option. Select a location and collection time slot that suits you.
  2. Complete your shop online as usual.
  3. Look out for your ‘Ready to Collect’ email or text message 
  4. Head to the Click & Collect collection point at your chosen collection time.
  5. Once you've arrived, let us know you're here by following the steps via the link in either your email or text message confirmation.
  6. We will then bring your shopping out to you.

Updated on: 03 December 2020

Where is the Click & Collect collection point?

For our standard Click & Collect service, the collection point is located in the Store’s car park - head towards the Click & Collect signage. Most stores have designated parking bays for Click & Collect, but you can also park nearby. Within your ‘Ready to Collect’ email you’ll see a button to take you through to our Collection App. You’ll be able to tell us your car registration number so we can find you. 

If you have chosen to collect from one of our Stores operating a van collection, the van will be parked near the front of the Store - please look out for the signage and the van. Please park in a designated collection bay or nearby. If you cannot see the van, it may be that we are loading orders, you can contact the store to let them know you have arrived. You can use our Store Locator to find their number.

Updated on: 26 November 2020

How much does it cost to collect my order?

Collection slot prices may vary so please refer to the details when booking a slot.

Updated on: 11 March 2020

What will I need to bring to collect my order?

When you arrive for your collection you will need the email or text message you received on the day that says your order is ready to collect. This will include a link to a web page that you will need to let us know when you arrive, so make sure you keep it handy.

If you have any age-restricted products in your order then you may need to provide ID for our Challenge 25 policy.  If you want to remain in your car when collecting your order, please make sure you have your ID ready to show at the window. 

If someone else is collecting your order on your behalf then please make sure they have the confirmation email or text message and/or the order confirmation number.

Updated on: 11 March 2020

How will I know that my order is ready?

On the day of your collection, you should receive a confirmation email and text message (providing your mobile number is linked to your Morrisons.com account) once your order is ready to collect within your slot. This notification will contain a link for you to let us know you've arrived at the collection point, so make sure you keep this email or text message handy.

As were experiencing very high demand currently for Click & Collect, please only arrive within your chosen collection slot. We cannot fulfill your order earlier than this time. Thank you.

Updated on: 27 March 2020

What if I want to edit or cancel my order?

Once your order is placed in advance, you will have until 11:55pm the night before the day of collection to edit or cancel your order. After this point, please contact the Customer Service Desk using our 'Contact Us' form.

Updated on: 08 May 2020

What if I don't receive a confirmation email or text message?

On the day of your collection, you should receive a confirmation email and text message (providing your mobile number is linked to your Morrisons.com account) once your order is ready to collect within your slot. If you do not receive either of these notifications then please arrive at the store within your collection slot and call the store directly to let them know you have arrived. You can use our Store Locator to find their number.

Updated on: 08 May 2020

What if I have lost my confirmation email or text message?

If you have lost your confirmation email or text message then please arrive at the store within your slot and contact the store to let them know you have arrived. You can use our Store Locator to find their number. 

Updated on: 08 May 2020

Where is the Click & Collect collection point?

For our standard Click & Collect service, the collection point is located in the Store’s car park - head towards the Click & Collect signage. There are designated parking bays once you reach the location, or you can park nearby if they are all occupied.

If you have chosen to collect from one of our Stores operating a van collection, the van will be parked near the front of the Store - please look out for the signage and the van. You will be able to park close by in a designated bay. If you cannot see the van, it may be that we are loading orders, please contact the Store to let them know you have arrived. You can use our Store Locator to find their number. 

Updated on: 08 May 2020

What if the parking bays are full at the collection point?

If you arrive at the store and all the collection point bays are full, please park in one of the bays nearby.

You can still use the ‘I am here’ collection link in your confirmation email or text message to let us know you have arrived. You will be prompted to enter the last three characters of your car registration so we will know who to look out for. Please move into one of the collection point bays once they become available.

Updated on: 11 March 2020

What if I'm early for my collection slot?

You should have received a confirmation email and text message to say your order is ready for you to collect within your chosen time slot.

As were experiencing very high demand currently for Click & Collect, please only arrive within your chosen collection slot. We cannot fulfill your order earlier than this time. If you have not received a notification to say that your order is ready, then please wait until your collection slot before you request a collection. Thank you.

Updated on: 26 November 2020

What if I'm late for my collection slot?

All our collection slots are 1 hour 30 minutes for your convenience and you can collect at any point during this time.

If you know that you will be running late for your collection, please call the store to let them know. You can find your store’s contact details on the collection link in your confirmation email or use our Store Locator.

Once you arrive, please follow the standard process and click the link in your confirmation email or text message to let us know you’ve arrived. You may be required to wait whilst colleagues fulfil orders for customers who have arrived within their collection slot.

Updated on: 26 November 2020

What if I can’t collect my order on the day I chose?

Once your order is placed, you will have until 11:55pm the night before the day of collection to edit or cancel your order. If you realise you are not able to collect after the cut off time has passed, please contact the Customer Service Desk using our 'Contact Us' form.

Updated on: 27 March 2020

Will my shopping come in carrier bags?

Temporarily, we are delivering shopping in carrier bags.

Updated on: 08 May 2020

What if I don’t want the substituted products that you provide?

We are working hard to increase availability of products on the website. If you order a product that is unavailable, we'll try to offer you a suitable alternative in its place. Any substitutions will be made clear on your order confirmation email before collection. Your substitutions should be in a blue bag so they are easy for you and our colleagues to spot. If you don’t wish to accept the substitutions, please let our Click & Collect colleague know before you are handed your shopping and the item(s) will be deducted from your final bill.

Note

Please also refer to our refund articles.

Updated on: 11 February 2021

Can my family member or friend collect my order for me?

Yes. If someone else is collecting your order on your behalf then please make sure they arrive within your chosen time slot and have the confirmation email or text message and/or the order confirmation number.

Updated on: 27 March 2020

Can you load my shopping into my car boot for me?

Yes. When you arrive to collect, you don’t need to leave your car if you’d prefer not to as our Click & Collect team will put your shopping in your boot for you. If you’re buying alcohol or age restricted items, you may be required to show your ID, so please have this ready to show at your car window.

Updated on: 26 November 2020

If my chosen Store is a ‘van’ collection Store - how does this work?

Our Click & Collect van collection is only available in a few Stores currently. Your order will be ready for you in our delivery van at the designated Click & Collect area in the Store car park. If your chosen Store states ‘Van collection’ when you select, please see below. 

  1. Select a collection time slot to suit you. 
  2. Complete your shop online as usual.
  3. Head to the collection point (at the front of the Store) at your chosen collection time. Please look out for the signage and the Morrisons van and park in the designated spaces or nearby.
  4. Once you have parked, you can let us know you're here by following the steps via the ‘I am here’ link in either your email or text message confirmation. The van driver will approach your car to confirm your order collection. 
  5. You can remain in your car if you wish, our colleague in the van will check your order with you and happily transfer your shopping into your car.

Updated on: 08 May 2020

For a van collection, how will the van driver know which order is mine?

There may be a number of orders in the van ready for collection, so our colleague will ask you to confirm your name - so they can select the right order. If you have your Order Reference as well, that will be useful. You can remain in your car if you wish - our colleague will be happy to confirm the details with you at your window, then transfer your shopping into your car.

Updated on: 08 May 2020

Why can't i see my favourites when using Click & Collect?

Unfortunately you won't be able to see your favourites on your first click and collect shop. However once you have placed an order with us using this delivery method, your favourites will start to build in your favourites section that you can shop from in the future.

Updated on: 03 December 2020

Why can’t I see products I can usually get for Home delivery, on Click & Collect?

Our Click & Collect orders are picked and freshly packed in your local Morrisons store which is why you may notice a difference in availability

Updated on: 03 December 2020

Why can’t I see any of my details when using Click & Collect?

On your first shop your details won’t be available because you haven't placed a previous click and collect order with us before. One you check out for the first time, your details will be saved for future Click & Collect orders.

Updated on: 03 December 2020

Can i use my more points for a Click & Collect order?

Yes you can. You can do this by visiting https://my.morrisons.com/more/ and requesting a voucher which can be used in the checkout of your Click & Collect order.

Updated on: 03 December 2020

Will i receive more points for Click & Collect orders?

You will still receive more points for purchases made for Click & Collect orders. They will be added once you have collected your shopping and can be found on your receipt.

Updated on: 03 December 2020

How can i get a refund for a Click & Collect order?

There are a number of reason you may want a refund, please go you our help hub, and submit your request here. Please make sure you include your order number and product details where required.

Updated on: 03 December 2020

Why is some of my shopping in blue carrier bags?

If you have blue carrier bags in your order, they should contain any age restricted items (for which we may ask to see ID) and any substituted items. We have introduced the blue coloured carrier bags to make it easier for you and our colleagues to find these items. Any substitutions will be made clear on your order confirmation email before collection. If you don’t wish to accept the substitutions, please let our Click & Collect colleague know and the item(s) will be deducted from your final bill. 

Updated on: 11 February 2021