Website & Technical Issues

2-Step Verification adds an extra layer of security to your account. Instead of just asking for a password, we may ask for a second piece of information to prove it’s really you. This makes it much harder for anyone else to access your account details, therefore we recommend setting this up as early as possible.

You can choose the method that is easiest for you:

Text Message: We send a unique code to your mobile phone.
Authenticator App: Use a secure app to generate a code.

You’ll also be able to sign in faster and more securely with Passkey, Face ID, or Touch ID on your phone without the need to type a password.

If your voucher code isn’t working, please check the following:

• Verify that the voucher has not passed its expiry date.
• Ensure the code is entered exactly as it appears in the email we sent you.
• Confirm you have met any minimum spend requirement (if applicable).

If the issue persists, please contact our Customer Services team on 0345 611 6111 where one of our colleagues will be more than happy to help.

If you are unable to checkout please call our customer service team.

We have updated our login system to provide additional protection for your Morrisons account.

It’s easy to get started, simply follow these steps:

1. Enter your email address.
2. We will send a verification code to that email - enter this code on the screen.
3. Create a secure password.
4. Enter your personal details.
5. Tell us if you’d like a Morrisons More Card - and we’ll create one for you immediately so you can start enjoying the benefits straight away. If you already have a physical Morrisons More Card, we will link it to your new digital account. Simply follow the steps on screen.

If you are having issues registering, please ensure you have done the following;

• Entered your postcode and email address correctly
• Your password meets the requirements

If you are still having problems trying to register, please call our Customer Services team on 0345 611 6111 (Option 1) where one of our colleagues will be more than happy to help.

Please check your Junk or Spam folders.

The code is valid for 15 minutes.

If it hasn't arrived, click the "Resend" button on the screen (please wait at least 60 seconds before trying again).

Check that your phone has a signal.

Ensure you entered the correct mobile number (you can use the standard format, e.g. 07...).

If the text doesn't arrive, click "Try another method" to use an authenticator app or biometrics instead.

We cover 99% of UK postcodes so it’s likely that we deliver to you. Use our postcode checker to find out.

Morrisons Postcode Checker

Yes. If you have an existing account with Morrisons.com or Morrisons More you can log in using those details.

While it is not mandatory, we highly recommend setting it up to keep your account secure. You can choose to "Set up now" during registration, or click "Remind me later" to do it at another time.

If you are having trouble with one method, look for the "Try another method" link on the screen. This will allow you to switch between using a text message, biometrics, or an app authenticator.

To make sure you’re the only one with access to your account, we’ll occasionally ask you to verify your identity. It’s just our way of adding an extra layer of protection when you’re making important changes, such as:

1. Updating your personal details or email.
2. Setting a new password.
3. Signing in from a new or unrecognised device.

A passkey is a secure and fast way to log in without typing a code. It uses the technology already built into your device - like face ID or touch ID on your phone without the need to type a password.

When you no longer have access to your registered email, don't worry, you can get in touch with us by completing the enquiry form or call 0345 611 6111 and our team will be happy to change it for you.

If you experience issues registering your card, you can get in touch with us by completing the enquiry form or call 0345 611 6111 and our team will be able to help.

Yes. For your security, email and text verification codes expire after 30 minutes. If your code has expired, simply request a new one.

We collect only the necessary details to manage your account and offers. We are committed to protecting your privacy. You can view our full Privacy Policy and Cookie Policy on our website for detailed information on how we collect and use your data.

An Authenticator app is a security tool that acts like a digital key fob for your online accounts. It generates a temporary code every 30 seconds that you enter alongside your password to prove it’s really you logging in. It’s safe and works even when your phone has no signal.